We’re excited to share a brand-new article that outlines a suggested process for handling gift certificate sales, redemptions, and expirations in Visual Matrix!

While the PMS does not include a dedicated gift certificate feature, this approach uses a City Ledger House Account and a few dedicated accounting codes to help you track activity clearly and accurately—from the initial sale to final redemption or expiration.

🧾 In this article, you’ll learn how to:

• Log gift certificate payments properly

• Apply redemptions as advance deposits before check-in

• Write off expired certificates as taxable revenue

• Use the codes 7GC, GCRO, and GCEW to keep everything organized

📋 We’ve also included a printable reference sheet you can keep at the front desk for your team!

📖 ➡️ [Link to the Full Article]

Need help setting this up? Just open a ticket—our Support team will create everything you need to get started.

Let us know what you think, and feel free to ask questions or share how it’s working for your property in the comments below!