Visual Matrix Knowledge Base

VM University now hosts all courses for VM Cloud and VM Desktop!
Whether you are a VM Cloud or a VM Desktop user, you will find courses for every section of the PMS. Learn how Visual Matrix works and how you can make the best of it. More courses are coming!
Happening NOW!! - Panic Button Workshops in Los Angeles
To help hotels in the Los Angeles area comply with the new city ordinance, Visual Matrix will be onsite at the Sonesta in Redondo Beach from August 11-12. MOP education and system setup sessions will be held from 1pm-4pm today PT today and tomorrow. For
Protect your staff with the panic button in MOP
More and more cities are requiring hotels to provide staff with a panic button. MOP, our mobile operating platform, has just what you need and more. Its many features include a one-touch panic button that’s easy to learn and use. Show your staff how much
Ideas and Best Practices
Do you have an an idea or best practice that helps your day to day duties and responsibilities go much smoother? Share it with the Community!
Welcome to EmpowerU, the Visual Matrix University!
In June 2022, we released our new University to give you and your staff all the power to master Visual Matrix PMS and MOP, to EmpowerU! So far we released all courses for the Cloud and MOP. Desktop courses are on their way! We created an FAQ here. We

Announcements
We're committed to helping protect the industry we love - Part 3
We're committed to raising awareness about human trafficking in the hospitality industry. To support this effort, we've added two important articles to our Knowledge Base, accessible for our users directly from within the PMS: 🔹 What to Do If You Suspect
We're committed to helping protect the industry we love - Part 2
Human trafficking continues to impact vulnerable populations worldwide, with the hospitality industry often caught in the crossfire. At Visual Matrix, we are committed to raising awareness and supporting initiatives that combat this crisis. Learn more
New online client payment portal launches January 1st!
Welcome to Easy Payments! We're launching a NEW client payment portal that makes managing and paying VM invoices a breeze. Watch for a special email on January 1 with a link and details. Customers on autopay will not need to take any action.
Apply Now to Join the 2025 Visual Matrix Client Advisory Board!
Join the Visual Matrix Client Advisory Board (CAB) for 2025 to gain early access to new features, share ideas with fellow hoteliers, and collaborate directly with our product team to shape the future of Visual Matrix. Clients can Apply by December 31st
We're committed to helping protect the industry we love
Our Commitment to Combat Human Trafficking in Hospitality Human trafficking impacts vulnerable populations globally, with the hospitality industry often facing this issue firsthand. Visual Matrix is dedicated to raising awareness and supporting anti-trafficking

Visual Matrix Knowledge Base

VM University now hosts all courses for VM Cloud and VM Desktop!

Happening NOW!! - Panic Button Workshops in Los Angeles

Protect your staff with the panic button in MOP

Ideas and Best Practices

Welcome to EmpowerU, the Visual Matrix University!

Announcements

We're committed to helping protect the industry we love - Part 3

We're committed to helping protect the industry we love - Part 2

New online client payment portal launches January 1st!

Apply Now to Join the 2025 Visual Matrix Client Advisory Board!

We're committed to helping protect the industry we love