Company and 3rd party
I have a idea what if when a 3rd party are a company leaves and they would like a recepit but they are not allowed to have one what if we could print out one with just there info on it and no price and at the bottom have guest receipt.
MOP Webinar May 18, 2023 - Already full of great features and a bright future in sight!
Watch the webinar below. Scroll down to see questions that were asked and answered during the webinar. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out!
3 Wishes to Improve the VM PMS
If you could waive a magic wand to improve the VM PMS what would you do? Give us 3 ideas! We are listening!
Expedia Lodging Tax
Good Morning, What needs to be done in the system when we get Expedia reservations that are now taking city tax?
PMS Webinar April 20, 2023 - Reports
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out!
Assigning housekeeping sheets glitch
Hello, My name is Meleiah. I am Front Office Manager here in IL. I was assigning rooms to my housekeepers as I always do, we had and extra housekeeper so i had to redo the list. Well i unassigned and refreshed and it would not allow me to make any changes
No Shows
Our property has been using the new No Show function on VM Cloud since Jan 1, 2023, -- it's useful, but has been a frustrating experience so far. Other than the No Show report on the pre-audit checklist, and print-out from the reservation search with
MOP Webinar March 28, 2023 - Already full of great features and a bright future in sight!
Watch the webinar below. Scroll down to see questions that were asked and answered during the webinar. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! Can we expand duty list in recurring task? See
Market Segments and Discount Codes
Is there a way to automate the setting the market segment, referral method, and reason for stay by discount code? At the moment, it appears that all reservations sent via the BW 2 Way interface default to the code BW (Best Western CRS) in all three fields.
Individual Tax/Fee Exemption
In addition to the HST Harmonized Sales Tax (which is the "Revenue Tax" on VM), our property also collects a Municipal Accommodation Tax (MAT), and a Marketing Service Fee (MSF) -- HST applies to both. Although the MAT is a tax, it is set up like a fixed
[UPDATE 06/06/23] 2023 Webinars!
The Knowledge Management Department is introducing (Monthly) Webinars for YOU in 2023! What topic would you like us to go over? Save the dates for those next webinars! For VM PMS: Thursday, February 16 @2:30pm CST: PMS - Folios, Everything you need to
Express Checkouts....
This might be complicated, but our property currently prints 2 copies of the closed folio at check out. 1 goes to the guest, unless the "Private Rate" is flagged. The other goes with our original REG CARD into our paper file for the day. Here is my dream
New user? Post your first message and say Hello to the Community!
Warm welcome from the Visual Matrix Community! Let us know who you are and where you work... and/or whatever you want :-)
PMS Webinar February 02, 2023 - Folios
Watch the webinar below. Scroll down to see questions that were asked and answered during the webinar. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! Name only folio can be checked-in before the primary?
Adding EFTs and other payment methods to the Daily Statistical Summary
We're a hotel with a significant public service and wider public service client base that exclusively makes payments by EFT. Additionally, many clients on our functions side also prefer to make payments by EFT. We use an accounting software that reads
Electronic Registration Card
Going paperless is an important direction we wish to be undertaking. One of the obstacles to this is the registration cards -- the only option at the moment is in paper form. Some other major PMS systems are currently implementing this using a tablet
Try our new MOP savings calculator!
See how much you could save on labor costs when you use our mobile operating platform. MOP gives your housekeeping and maintenance staff the tools to work faster and better while on-the-go. It practically pays for itself! Calculate your savings toda
3rd Party Confirmation Number
When searching by 3rd Party confirmation number on the cloud, it seems you have to add in the -01 to the end. Is there anyway to search without adding the -01. It was not like this on the desktop version, you could just input the first part of the confirmation
Is your staff safe?
Hotel staff who work alone in rooms are vulnerable to criminal activity, including human trafficking and forced labor. The panic button built into our mobile operating platform – MOP – can help protect them from harm. With one-touch on their mobile device,
Your Security is Our Priority
Due to the recent rise of cybersecurity threats, know that our team has your safety as our top priority. With only one method to connect remotely to your hotel computer, our staff will never ask for any sensitive data putting you or your guests at risk.
See You on the Road in 2023!
We’re really looking forward to all the events on our calendar this year and being able to visit our awesome hotelier community in person. To see what’s on our calendar, click below and plan to stop by, or maybe we will even see you there! Click for our
Web Integration or API?
We are researching reservation systems and a requirement we have is for guests to be able to book a room through our own web site. I see that our own web site would bet set up as a "booking engine". However, I can't seem to find any documentation regarding
Review how you did this year with the VM PMS and MOP reports page
The reports page for VM PMS and VM MOP provides you with a great overview of what worked this year and what needs a little work. Make sure to check your numbers and make the appropriate adjustments now before 2022 is locked in. VM PMS Reports Page MOP
See what Georgine Muntz, Visual Matrix CEO, has to say as she looks back on 2022.
Visual Matrix CEO Georgine Muntz, talks about her top 5 highlights as she looks back on an amazing year with Visual Matrix and MOP. Click here to read her highlights.
MOP Measures Total Square Footage Worked
With our Mobile Operating Platform (MOP), you can automatically track the square footage that employees cover while working – a requirement by some cities and states to protect workers. The MOP special features include the ability to: Set up the total
all online reservations
what report is used to pull all reservation sources?
Monthly Sales Tax Reports
Just wondering what reports everyone pulls to use to fill their Monthly Sales tax reports.
Automatically send folios after checkout
I was wondering if there is a way to setup visual matrix to automatically send folios to guest's email after checkout.
Quick tips to add a rooming list for a group, such as a team?
Do you have any quick tips to add a rooming list for a group, such as a team? I am trying to save time when entering larger groups, such as a team or even a tour. If you have any additional tips to add, please let me know. Also, with the Visual Matrix
Rooming List
Does anyone have a tip or trick to add a rooming list more easily than individually making them all?
Visual Matrix hacks
is there something you know now that would have made it easier t navigate as a novice by cutting down steps to a procedure or is there a feature you find more user friendly to get a task acomplished?
Visual Matrix Support questions
When we click on the website link on the sign in screen, our front desk staff find it difficult to navigate and find the phone number. Is there an easier place to find that for them?
Searching
Hey all, I am at property 46013 and we have noticed when searching reservations, we can no longer search by 3 party confirmation #'s, and cannot search group names anymore. Has anyone else been experiencing this as well?
New! Online Savings Calculator Launches on visualmatrix.com
Check it out! We just launched a new savings calculator on our website. You can find it here. The calculator helps to explain the time and money hotels could save by using our PMS and fully integrated mobile operating platform (MOP). Hopefully, you already
Updating multiple rooms to Clean & Inspected
Is there a way to update multiple rooms to clean & inspected with the new update? The previous version allowed us to do that in the Housekeeping tab and it saved time!
VIP FILES
Does anyone know how to run a VIP report on VM Cloud?
Multiple Reservation Payment
Property #: 14223 My question is; if a guest is booking multiple rooms and they are paying for all of them, is there a possible way or option for us to put in the card once on the multiple reservations instead of having to put it in individually for each
Rooming List for Cloud Based Users
Hi All, Is there a trick to entering a rooming list on the cloud version? I can't find the option anywhere. Thank You,
Visual Matrix Goes Fully Mobile, Expanding Platform Capabilities
Visual Matrix goes fully mobile by integrating with MOP Housekeeping Management System. The first direct integration in the industry. Click here to read more.
VM Error Message
Has anyone else ever had the error message pop up saying, "Unable to post incoming reservations"? We noticed this at our property a few weeks ago. It popped up randomly throughout the day when our staff wasn't trying to do anything with any reservat
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