Transitioning to MOP 2.0
Welcome to MOP 2.0! We're thrilled to invite you to actively participate in our dedicated community thread designed for the transition phase. This thread is an open space for everyone to ask questions, share insights, and engage with fellow users and
Adding No Show Folios with balance and House Accounts with a balance as option on In-House list
While no-show folios with a balance can be reviewed via the Supervisor route, it would be convenient to also have that option available on the in-house report. It would also be convenient if House Accounts with a balance appear on this report as an option.
Internal Comments
Is there a front office or supervisor report that includes the internal comments?
Lastest articles in the PMS Knowledge Base
Check out the latest additions to the knowledge base for some new articles! Update a Room Condition from Room Rack (Cloud) Set a Room Out-of-Order and Back in Order from Room Rack (Cloud) Room Rack Reservations Options (Cloud) Filter the Rooms Display
3 Wishes to Improve the VM PMS
If you could waive a magic wand to improve the VM PMS what would you do? Give us 3 ideas! We are listening!
BW Two-Way Planned Outage 10/25/23 [RESOLVED]
On Wednesday, October 25, at 11 a.m. Phoenix time (2 p.m. EST, 7 p.m. London time), BW will be making updates to Enterprise Two-Way (ETW) to resolve an issue with inactivation of corporate accounts added by the name matching batch job. How will you be
Breakfast Schaffer
I have recently bought some schaffer's for our breakfast area, but I would like to know if they our br and standard approved .
VM Cloud PMS - Prod3 Slowness and Loading [IN PROGRESS]
We apologize for the unexpected Prod 3 Environment outage in Visual Matrix, impacting certain features. Our committed support team is actively investigating and working to swiftly restore full functionality. We recognize the potential impact on your operations
BW Two-Way Degradation [RESOLVED]
Best Western has notified us of an ongoing degradation that is affecting the Two-Way system for some of our Best Western clients. Best Western has identified the issue and are working to implement a swift resolution. We understand the critical nature
Automatic Downtime Report
Hello, After experiencing the recent outage, it was suggested that downtime reports should be printed at certain intervals (ex: every shift, daily) to help in such unforeseen situations. However, this seems like a lot of paper and another added step for
BW Two-Way Outage [RESOLVED]
We are aware of ongoing issue that is affecting some of our Best Western clients who are currently experiencing difficulties with their Two-Way. Our technical team is collaborating with Best Western to identify the root cause of this issue and implement
Prevent keycards without checkin
Hello, We have had a few instances where front desk clerks have been able to "check-in" in guests and make keycards without actually clicking the "check-in" button. Basically what happens is that the front desk clerk pulls up the reservation, proceeds
Audit Reports not being emailed
Has anyone else encountered an issue with one or more persons on the Audit Report email list not receiving one or more of the reports? There does not seem to be a pattern here; it might be any of the standard reports and any recipient. Support has not
2023 PMS Webinars [UPDATE 11/27/23]
The Knowledge Management Department conducts regular webinars on the 3rd Thursday of each month. We've compiled a list of all past and upcoming webinars scheduled until the end of the year. It's important to note that all these webinars are recorded,
Audit issues
Anyone else having trouble running their audit? It keeps telling me "please wait a night audit has already been requested" and red flag messages me, and then does not run the audit. On hold waiting now for support.
system down [RESOLVED]
any word on getting visual matrix back up and running?
SYSTEM DOWN [RESOLVED]
THIS IS A BIG MESS. TRYING TO EXPLAIN TO GUEST WHY WE CAN'T CHECK THEM OUT AND I HAVE A LOBBY FULL OF PEOPLE TRYING TO CHECK IN. HELP HELP HELP
Win a cozy Visual Matrix hoodie for this Fall!
If you like what we are doing so far please consider leaving us a review on Hotel Tech Report. It only takes three minutes, and you’ll be entered in to win our popular and cozy VM hoodie. Please be sure to VERIFY your review to make it count. CLICK TO
Introducing the VM Shine Sweepstakes!
The VM Shine Sweepstakes aligns with International Housekeepers Week to honor the dedicated work of housekeepers. It's our appreciation gesture. One fortunate housekeeper will receive diamond earrings. You can also nominate your housekeeping team to win
MOP 2.0 is here! (EN & ES)
Whether you're an existing user or new to MOP, this brief video will introduce you to the significant enhancements introduced in MOP 2.0. Explore this powerful tool for efficiently managing your housekeeping and maintenance responsibilities, which can
PMS Webinar August 17, 2023 - Property Settings Parameters
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! CHAT Q&A What is refund method PAgoPA ? PagoPA® is an electronic payments system designed to make it easy, safe and
Emergency Reports
I have spent a lot of my Front Desk/Management hotel career in a Tourist Coast town in Northern Oregon. We had a lot of Power outages. Sometimes the whole check in shift was done without the use of the network, internet and so on. I was looking at the
Meeting Room
How are folks handling charges for meeting room? How are folks handling charges for sundry items? Are you making use of the house account? Do you tax these items?
FORTIS
Our property recent switched to Fortis for CC processing... Does anyone else have problems with returns and batch errors. I have to manually close about 3 out of 7 days worth of batches. Additionally, I often get a dtrange ~00000000 error when attempting
Train new staff fast with Empower U!
Graduates of our new online university can hit the ground running on Visual Matrix. Your hotel staff can choose between individual courses or entire course bundles. Click here to see how it works!
Cash Rounding
Since 2012, Canada has ceased using the penny ($0.01 coin) and all Canadian cash transactions are now rounded to the nearest $0.05. It would be helpful if the system would allow and incorporate automatic balance roundings on cash transactions.
Housekeeping board
What is the best practice and or idea for stay-over housekeeping services? Our problem is staffing, so we want to have stayovers to be seen for cleaning every 3 days, trash, and towels every day. Sounds simple right? What is the best way to organize this
Company and 3rd party
I have a idea what if when a 3rd party are a company leaves and they would like a recepit but they are not allowed to have one what if we could print out one with just there info on it and no price and at the bottom have guest receipt.
Expedia Lodging Tax
Good Morning, What needs to be done in the system when we get Expedia reservations that are now taking city tax?
Assigning housekeeping sheets glitch
Hello, My name is Meleiah. I am Front Office Manager here in IL. I was assigning rooms to my housekeepers as I always do, we had and extra housekeeper so i had to redo the list. Well i unassigned and refreshed and it would not allow me to make any changes
No Shows
Our property has been using the new No Show function on VM Cloud since Jan 1, 2023, -- it's useful, but has been a frustrating experience so far. Other than the No Show report on the pre-audit checklist, and print-out from the reservation search with
Market Segments and Discount Codes
Is there a way to automate the setting the market segment, referral method, and reason for stay by discount code? At the moment, it appears that all reservations sent via the BW 2 Way interface default to the code BW (Best Western CRS) in all three fields.
Individual Tax/Fee Exemption
In addition to the HST Harmonized Sales Tax (which is the "Revenue Tax" on VM), our property also collects a Municipal Accommodation Tax (MAT), and a Marketing Service Fee (MSF) -- HST applies to both. Although the MAT is a tax, it is set up like a fixed
Express Checkouts....
This might be complicated, but our property currently prints 2 copies of the closed folio at check out. 1 goes to the guest, unless the "Private Rate" is flagged. The other goes with our original REG CARD into our paper file for the day. Here is my dream
New user? Post your first message and say Hello to the Community!
Warm welcome from the Visual Matrix Community! Let us know who you are and where you work... and/or whatever you want :-)
Adding EFTs and other payment methods to the Daily Statistical Summary
We're a hotel with a significant public service and wider public service client base that exclusively makes payments by EFT. Additionally, many clients on our functions side also prefer to make payments by EFT. We use an accounting software that reads
Electronic Registration Card
Going paperless is an important direction we wish to be undertaking. One of the obstacles to this is the registration cards -- the only option at the moment is in paper form. Some other major PMS systems are currently implementing this using a tablet
Try our new MOP savings calculator!
See how much you could save on labor costs when you use our mobile operating platform. MOP gives your housekeeping and maintenance staff the tools to work faster and better while on-the-go. It practically pays for itself! Calculate your savings toda
3rd Party Confirmation Number
When searching by 3rd Party confirmation number on the cloud, it seems you have to add in the -01 to the end. Is there anyway to search without adding the -01. It was not like this on the desktop version, you could just input the first part of the confirmation
Is your staff safe?
Hotel staff who work alone in rooms are vulnerable to criminal activity, including human trafficking and forced labor. The panic button built into our mobile operating platform – MOP – can help protect them from harm. With one-touch on their mobile device,
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