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Cybersecurity Awareness: Perfecting Passwords and PINs
Do you know what happens when we are rushed, behind, and a bit overwhelmed (like Suchi R, VM’s CIO who meant to send this out a week ago)? We don’t slow down enough to really take security seriously. Sometimes this means we get a little careless and reuse
Security Reminder and Best Practices
At Visual Matrix, we value the security of every client hotel. Here are some security reminders and best practices to keep in mind when working with our team. 1. Our staff only uses Zoho Assist for support. We never use TeamViewer. Support requests are
Visual Matrix supports Cybersecurity Awareness Month
Cybersecurity is vital to protecting your data, your organization, and the systems and networks you rely on, like Visual Matrix. Everyone has a part to play in preventing cyber attacks, so each week in October we’ll be focusing on basic security best
Visual Matrix welcomes Fortis, our newest integration partner
Meet our newest integration partner for payments. With Fortis, you can provide guests with more payment choices and streamline your operational processes, like reconciliation, by eliminating double entry recording of payments at the front desk. Read Press
See who the lucky Shine Sweepstakes winners are!
We’re excited to announce the winners of the Shine Sweepstakes in the first-ever issue of our new MOP Tip Sheet. Click below to sign up! You’ll be able to see who won, plus you’ll get handy tips and insights about our mobile operating platform every month.
There is only ONE MORE DAY to enter our Shine Sweepstakes!
We’re giving away a pair of diamond earrings and all-new Fire 7 Tablets with 3 free months of MOP!! One lucky housekeeper will win a pair of diamond 💎earrings. And you can enter to win Fire 7 Tablets and MOP for your team! For more information on how
Looking for small, easy housekeeping and maintenance routines to improve your guest experience?
Check out these MOP Tips and Tricks to add easy routines for a big impact.
Upcoming Webinar: All About VM Support
We’ve introduced so many new support resources this year, like Chat, VM Community, and VM University, we thought you’d appreciate a quick overview of all the ways to make the most of your VM solutions. Please share this sign-up link with your whole team.
Introducing VM Shine Sweepstakes!
The new VM Shine Sweepstakes coincides with International Housekeepers Week to celebrate all the hard work housekeepers do day in and day out. The sweepstakes is our way to show our appreciation and celebrate their awesomeness. Click below for all the
NEW! VM’s role-specific onboarding guide for new staff
Follow the steps in the guide to get new employees up and running as one of the team and on Visual Matrix in record time. View the onboarding guide.
Side Hustles
Can we add side hustles here? I know many of you have other businesses that could be shared here.. I’d love to know how I can support you all in your additional businesses..
VM University now hosts all courses for VM Cloud and VM Desktop!
Whether you are a VM Cloud or a VM Desktop user, you will find courses for every section of the PMS. Learn how Visual Matrix works and how you can make the best of it. More courses are coming!
Happening NOW!! - Panic Button Workshops in Los Angeles
To help hotels in the Los Angeles area comply with the new city ordinance, Visual Matrix will be onsite at the Sonesta in Redondo Beach from August 11-12. MOP education and system setup sessions will be held from 1pm-4pm today PT today and tomorrow. For
Protect your staff with the panic button in MOP
More and more cities are requiring hotels to provide staff with a panic button. MOP, our mobile operating platform, has just what you need and more. Its many features include a one-touch panic button that’s easy to learn and use. Show your staff how much
Does anyone how to pull detail reports in VM that will be back up for Ledgers
I am being requested to pull advanced deposit detail and Guest ledger report detail for the full month to match my ledger balances on the last day of the month. I have been looking for hours and have found nothing. Any and all help is greatly apprec
Ideas and Best Practices
Do you have an an idea or best practice that helps your day to day duties and responsibilities go much smoother? Share it with the Community!
Welcome to EmpowerU, the Visual Matrix University!
In June 2022, we released our new University to give you and your staff all the power to master Visual Matrix PMS and MOP, to EmpowerU! So far we released all courses for the Cloud and MOP. Desktop courses are on their way! We created an FAQ here. We
Train new staff fast with Empower U!
Graduates of our new online university can hit the ground running on Visual Matrix. Your hotel staff can choose between individual courses or entire course bundles. Click here to see how it works!
Announcements
Webinar February 02, 2023 - Folios
Here is the link to watch the (edited) recording of the webinar: https://vimeo.com/800580163/7331c2d439 or watch it below. Scroll down to see questions that were asked and answered during the webinar. Don't forget to follow the VM Community and get all
Try our new MOP savings calculator!
See how much you could save on labor costs when you use our mobile operating platform. MOP gives your housekeeping and maintenance staff the tools to work faster and better while on-the-go. It practically pays for itself! Calculate your savings toda
Is your staff safe?
Hotel staff who work alone in rooms are vulnerable to criminal activity, including human trafficking and forced labor. The panic button built into our mobile operating platform – MOP – can help protect them from harm. With one-touch on their mobile device,
Your Security is Our Priority
Due to the recent rise of cybersecurity threats, know that our team has your safety as our top priority. With only one method to connect remotely to your hotel computer, our staff will never ask for any sensitive data putting you or your guests at risk.
See You on the Road in 2023!
We’re really looking forward to all the events on our calendar this year and being able to visit our awesome hotelier community in person. To see what’s on our calendar, click below and plan to stop by, or maybe we will even see you there! Click for our