Is your staff safe?
Hotel staff who work alone in rooms are vulnerable to criminal activity, including human trafficking and forced labor. The panic button built into our mobile operating platform – MOP – can help protect them from harm. With one-touch on their mobile device,
Your Security is Our Priority
Due to the recent rise of cybersecurity threats, know that our team has your safety as our top priority. With only one method to connect remotely to your hotel computer, our staff will never ask for any sensitive data putting you or your guests at risk.
See You on the Road in 2023!
We’re really looking forward to all the events on our calendar this year and being able to visit our awesome hotelier community in person. To see what’s on our calendar, click below and plan to stop by, or maybe we will even see you there! Click for our
Web Integration or API?
We are researching reservation systems and a requirement we have is for guests to be able to book a room through our own web site. I see that our own web site would bet set up as a "booking engine". However, I can't seem to find any documentation regarding
Review how you did this year with the VM PMS and MOP reports page
The reports page for VM PMS and VM MOP provides you with a great overview of what worked this year and what needs a little work. Make sure to check your numbers and make the appropriate adjustments now before 2022 is locked in. VM PMS Reports Page MOP
See what Georgine Muntz, Visual Matrix CEO, has to say as she looks back on 2022.
Visual Matrix CEO Georgine Muntz, talks about her top 5 highlights as she looks back on an amazing year with Visual Matrix and MOP. Click here to read her highlights.
MOP Measures Total Square Footage Worked
With our Mobile Operating Platform (MOP), you can automatically track the square footage that employees cover while working – a requirement by some cities and states to protect workers. The MOP special features include the ability to: Set up the total
all online reservations
what report is used to pull all reservation sources?
Monthly Sales Tax Reports
Just wondering what reports everyone pulls to use to fill their Monthly Sales tax reports.
Automatically send folios after checkout
I was wondering if there is a way to setup visual matrix to automatically send folios to guest's email after checkout.
Quick tips to add a rooming list for a group, such as a team?
Do you have any quick tips to add a rooming list for a group, such as a team? I am trying to save time when entering larger groups, such as a team or even a tour. If you have any additional tips to add, please let me know. Also, with the Visual Matrix
Rooming List
Does anyone have a tip or trick to add a rooming list more easily than individually making them all?
Visual Matrix hacks
is there something you know now that would have made it easier t navigate as a novice by cutting down steps to a procedure or is there a feature you find more user friendly to get a task acomplished?
Visual Matrix Support questions
When we click on the website link on the sign in screen, our front desk staff find it difficult to navigate and find the phone number. Is there an easier place to find that for them?
Searching
Hey all, I am at property 46013 and we have noticed when searching reservations, we can no longer search by 3 party confirmation #'s, and cannot search group names anymore. Has anyone else been experiencing this as well?
New! Online Savings Calculator Launches on visualmatrix.com
Check it out! We just launched a new savings calculator on our website. You can find it here. The calculator helps to explain the time and money hotels could save by using our PMS and fully integrated mobile operating platform (MOP). Hopefully, you already
Updating multiple rooms to Clean & Inspected
Is there a way to update multiple rooms to clean & inspected with the new update? The previous version allowed us to do that in the Housekeeping tab and it saved time!
VIP FILES
Does anyone know how to run a VIP report on VM Cloud?
Multiple Reservation Payment
Property #: 14223 My question is; if a guest is booking multiple rooms and they are paying for all of them, is there a possible way or option for us to put in the card once on the multiple reservations instead of having to put it in individually for each
Rooming List for Cloud Based Users
Hi All, Is there a trick to entering a rooming list on the cloud version? I can't find the option anywhere. Thank You,
Visual Matrix Goes Fully Mobile, Expanding Platform Capabilities
Visual Matrix goes fully mobile by integrating with MOP Housekeeping Management System. The first direct integration in the industry. Click here to read more.
VM Error Message
Has anyone else ever had the error message pop up saying, "Unable to post incoming reservations"? We noticed this at our property a few weeks ago. It popped up randomly throughout the day when our staff wasn't trying to do anything with any reservat
Checking In Multiple Reservations With Same Payment
Is there a way to check in multiple reservations, charge a card all at once instead of separately and distribute between room #'s / folios?
Seasonal Rate - Tips and Tricks
Any insight, Tips, and or Tricks when creating seasonal rate? I wish there was a way to create a mock seasonal rates / manual rate prior to going live.
Better Leads from reports
Pulling reports to find leads is very cumbersome. Should be able to find a company detail report or market segment reports to get leads from past guests. It is possible to get the information but takes hours and hours of work to extrapolate the information
Guest package add ons
So when switching to visual matrix system, what kind of package add-ons do you think a hotel should offer?
Visual Matrix leads the charge for collaboration as the path to innovation, profitability and great guest experience
Is a new era of collaboration on the way for hotels and hotel companies? It would be a big change from the singularly competitive thinking of hotels in the past, but Visual Matrix CEO Georgine Muntz makes a compelling argument in a new thought piece on
Training Videos and Bundles
Are the new training videos and bundles available in other languages? I am looking through and not seeing any options besides English.
Visual Matrix offers a roadmap to a better guest journey in the new PhocusWire article
In a new thought leadership article featured on PhocusWire, the comprehensive daily news companion for travel, tourism, and the hospitality industry, Visual Matrix CEO Georgine Muntz reveals how hotels can use tech to foster human connection – the driving
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Cybersecurity Awareness: Perfecting Passwords and PINs
Do you know what happens when we are rushed, behind, and a bit overwhelmed (like Suchi R, VM’s CIO who meant to send this out a week ago)? We don’t slow down enough to really take security seriously. Sometimes this means we get a little careless and reuse
Security Reminder and Best Practices
At Visual Matrix, we value the security of every client hotel. Here are some security reminders and best practices to keep in mind when working with our team. 1. Our staff only uses Zoho Assist for support. We never use TeamViewer. Support requests are
Visual Matrix supports Cybersecurity Awareness Month
Cybersecurity is vital to protecting your data, your organization, and the systems and networks you rely on, like Visual Matrix. Everyone has a part to play in preventing cyber attacks, so each week in October we’ll be focusing on basic security best
Visual Matrix welcomes Fortis, our newest integration partner
Meet our newest integration partner for payments. With Fortis, you can provide guests with more payment choices and streamline your operational processes, like reconciliation, by eliminating double entry recording of payments at the front desk. Read Press
See who the lucky Shine Sweepstakes winners are!
We’re excited to announce the winners of the Shine Sweepstakes in the first-ever issue of our new MOP Tip Sheet. Click below to sign up! You’ll be able to see who won, plus you’ll get handy tips and insights about our mobile operating platform every month.
There is only ONE MORE DAY to enter our Shine Sweepstakes!
We’re giving away a pair of diamond earrings and all-new Fire 7 Tablets with 3 free months of MOP!! One lucky housekeeper will win a pair of diamond 💎earrings. And you can enter to win Fire 7 Tablets and MOP for your team! For more information on how
Looking for small, easy housekeeping and maintenance routines to improve your guest experience?
Check out these MOP Tips and Tricks to add easy routines for a big impact.
Upcoming Webinar: All About VM Support
We’ve introduced so many new support resources this year, like Chat, VM Community, and VM University, we thought you’d appreciate a quick overview of all the ways to make the most of your VM solutions. Please share this sign-up link with your whole team.
Introducing VM Shine Sweepstakes!
The new VM Shine Sweepstakes coincides with International Housekeepers Week to celebrate all the hard work housekeepers do day in and day out. The sweepstakes is our way to show our appreciation and celebrate their awesomeness. Click below for all the
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