net::ERR_CERT_COMMON_NAME_INVALID
Anyone else unable to log into VM right now?
System Down Since 12/2/2025
We have two properties in the East Tn area that have been Without Service since 12/2/2025.
Unable to log in
Your login is not authorized from your current location.
VM - Login is not authorized from you current location
Having issues logging in says Login is not authorized from your current location, I have restarted the VM Device broker as well still no luck. Any one that can help
unable to login
unable to login , is it fixed ?
System outage - Microsoft Azure Outage Affecting Visual Matrix
Cannot currently log into VM Cloud ... any info???
3 Wishes to Improve the VM PMS
If you could waive a magic wand to improve the VM PMS what would you do? Give us 3 ideas! We are listening!
Guest Count
When creating reservations, we enter the number of adults and children. As that is in the system, is there a report which tells me how people are in house? As we have a restaurant attached to the property, knowing how many potential guests may be coming
🎁 New! Suggested Process for Managing Gift Certificates in Visual Matrix
We’re excited to share a brand-new article that outlines a suggested process for handling gift certificate sales, redemptions, and expirations in Visual Matrix! While the PMS does not include a dedicated gift certificate feature, this approach uses a
System outage [RESOLVED]
Is there a system outage ... cannot log in to VM
SkyTab POS + VM PMS: A Seamless Guest Charging Experience
If your property uses SkyTab as a Point-of-Sale (POS) system, you can take full advantage of its integration with your PMS to simplify guest billing across your entire operation.The integration between SkyTab POS and your PMS makes posting guest charges
Exciting New Feature: Choose Your Confirmation Number on Reports!
We've heard your feedback, and we're excited to introduce a highly-requested feature: the ability to select which confirmation number appears on your reports. Previously, reports showing a reservation confirmation number would display either the Visual
Adding rooms to a group after arrival date
Why can reservations not be added to a group if the arrival date is different? We have a long term group and a handful of reservations were made outside the group. They cannot be added to the group because the individual reservations arrival dates don't
VM Cloud PMS Guidebook
We've put together a PMS Guidebook covering the essential features and key tasks to help you navigate the system with ease. You can download or print it as needed, making it a great resource whether you prefer a digital copy or a printed reference. The
Outage?
Is there a known outage? I am unable to process credit cards or print receipts. I was also unable to use the help chat or open a ticket. My two most recent reservations came through without payment info.
How do you manage "Gift Certificates" in Visual Matrix?
We’re regularly asked how to manage gift certificates in Visual Matrix. The truth is, there are a few different ways to handle them, usually involving creating specific accounting codes — though this often depends on your accountant’s recommendations.
BW 2Way Planned Maintenance Alert 01/30/25
Please be aware that BW will be having planned maintenance Thursday, January, 30, 2025 starting at 8am CST. Support systems and applications may be unavailable for up to two hours while system updates and database patches are applied. If you need immediate
Visual Matrix not working [RESOLVED]
We are able to login, but not able to access reservations. For a brief moment we were able to access the reservations, but then the credit card menu would not load when trying to authorize a card. Currently its back to not letting us access anyones reservation.
Override Password
Is there a report to see when the override password is used to overbook a room?
Not able to access Visual Matrix [RESOLVED]
Is anyone else experiencing issues with accessing Visual Matrix. We can get to the website (login.vmcloudpms.com), but not able to login.
Can't sign into VM Cloud. Don't sign out! [RESOLVED]
Anyone having this issue? Once you log out or refresh you won't be able to sign back in. We still have 179 reservations due in.. Please fix fast....
Credit Card
Is there a way to go and view credit card transactions, both autheractions and charged? I've had a couple of guest show on their bank statements charges from the hotel that doesn't show up in their folio. One guest checked out weeks ago and there was
Interface with CC Pin Pads and Key Encoders down
We have been having a problem with VM not being able to communicate with our pin pads and key encoders. We opened a ticket last night on the audit, but we are not getting any response from support. The chat function put us in a queue that was 5 spots
NEW - Explore the Company Revenue Report for In-Depth Performance Insights
Looking for a detailed breakdown of your property's revenue and guest metrics? The Company Revenue Report, found under Sales and Marketing – Company, is your go-to tool for tracking key data over any date range you select. Here’s what you can expect:
Unable to reach VM Cloud 12/04
We are unable to access VM Cloud for the past few hours, is there any planned maintenance or outage?
clearing years old work orders under maintenance
There has to be a way to clear these old work orders in bulk for out of order rooms? please help
Essential Reports for Hotel Managers and Owners: Optimize Your Operations!
Are you maximizing the potential of your Visual Matrix PMS? Check out our latest article that highlights the most important reports every hotel manager and owner should focus on. We’ve organized them into two sections: Operational Insights and Financial
Night Audit Stuck at 100% Without Completing
If you’re seeing this message, try refreshing your browser or clearing your cache and cookies as a first step. Our development team is already investigating the cause of this issue. If the issue persists, please let us know!
Share Your Experience: Transitioning from VM Desktop to VM Cloud
Hello everyone! If you've recently upgraded from VM Desktop to VM Cloud, we’d love to hear from you! How has your experience been so far? Did you find the transition smooth and straightforward, or did you encounter challenges along the way? Also, did
Elavon Fusebox Outage Notification
We are currently experiencing an outage with Elavon Fusebox, and there is no ETA for resolution at this time. Unfortunately, Visual Matrix is unable to assist further with this issue. We will provide an update once the problem is resolved. Thank you for
Important Update on Credit Card Payment Processing
We recently released a significant update regarding the processing of credit card payments. Previously, the process involved authorizing the guest's funds, posting the authorization on the folio, and finally completing the batch settlement, where funds
Brief Degradation Issue with Reservations and Folios
Dear Valued Client, We recently experienced a brief degradation issue that temporarily affected access to reservations and folios. This issue has now been resolved, and users should no longer be impacted. To ensure the best experience in Visual Matrix
Night Audit Taking Longer Than Expected? Here's What to Watch For!
Have you noticed your Night Audit process taking longer than usual? Waiting for your system to finish can be frustrating, especially when it seems like it's stuck or dragging. You're not alone—this is a common issue that many face. To help you understand
Credit Card not authorizing
We seem to have an issue at our property where credit cards are not authorizing and keep timing out. Is anyone else having this issue? I tried to do a chat request but the wait time is say 160 minutes.
Maximize Your Operations: Finding the Right PMS Reports for Effective Hospitality Management
In the fast-paced world of hospitality, having access to the right information at the right time is essential. Your Visual Matrix PMS offers a wide range of reports designed to give you critical insights into every aspect of your property’s operations.
Did you know that if you are a Cloud Property that you could enable automatic No Show Fees?
This choice will initiate the cancellation of the room under the "no-show" status and will apply a fee to the folio. The reservation will retain the possibility of being reinstated following the audit in the event the guest arrives. By implementing the
Is VM and MOP down today? [RESOLVED]
Everyone at our property was just kicked out and we can't log back in. This VM cloud and MOP for us.
Empower Your Team with VM University: Become a Group Moderator!
Are you looking to take control of your team’s training and progress at VM University? With our platform, you can act as the moderator for a group that includes all your employees' accounts. Through "My Space," you can: - View and manage every account
Adding CRS Comments to Supervisor Res Mgmt
It would be useful to see the CRS comments in the Supervisor Res Mgmt function, as certain hotels like ours, use the tool to quickly assign rooms. Special Requests and Comments can currently be viewed from the Supervisor Res Mgmt function, however, CRS
How Visual Matrix Safeguards Against "Do Not Rent" Guest Reservations
In the hospitality industry, managing guest reservations efficiently and securely is paramount. One critical aspect of this management is preventing bookings from guests flagged as "Do Not Rent." These are individuals who, due to past issues, are not
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