Access Guest Interaction (GI) 🎥 (MOP)
From check-in to check-out, Guest Interaction allows enhanced communication between guests and the hotel team through the use of text messaging. If you are integrated with a PMS, GI is not part of the communication protocol.
Path: Go either to Add Tasks, Sq Unit or Reports > Click on the "Front Desk" button.
Click the CMS tab to go back to MOP.
Once in the GI page, use the filter options to narrow down your functions to a specific area, as well as download an Excel file and print some areas of the GI.
It is important to receive guest permission to connect and communicate through text messaging of Guest Interaction.
Related Articles
FAQ - MOP / Lost & Found
The Lost & Found feature in MOP allows hotel staff to log, track, store, and return guest items efficiently. This FAQ covers common questions related to: Feature access Usage and workflows Visibility and permissions Best practices Frequently Asked ...
Guest Interactive (GI) Snapshot Report (MOP)
The Guest Interactive (GI) Snapshot gives you statistical data of all the activities related to guest texting for the current month/year. The report is available in PDF or Excel. Path: Reports > Select Weekly or Monthly > Gi Snapshot 1. and 2. ...
Supported PMS Integrations (MOP)
MOP 2.0 is an independent mobile platform that connects to multiple PMS systems through API integration. This article outlines which PMS platforms are supported. How Integration Works MOP connects to PMS platforms through APIs, allowing room status ...
Report a Lost & Found (MOP)
Accurate logging is essential for effective Lost & Found management in MOP 2.0. Properly reporting items ensures they are tracked, organized, and ready for the next steps in the recovery process. This article covers the first step of logging a new ...
Create a Chrome Shortcut for MOP on an Iphone 🎥
? Watch Video Adding a home-screen shortcut for MOP means you can launch the system with a single tap, saving time in your daily workflow. Follow the steps below to add the shortcut in just moments. Instructions 1. Open the Google Chrome app on your ...