2- Complete all the fields: Last and First name, room type requested, email, phone, arrival and departure date, number of adults and children, and the number of rooms.
3- Click Save.
4- The Status will depend first on the availability:
- Avail: there are some rooms available - you can create a reservation from this request.
- Pending: there are no rooms available based on the requested items.
Path: Front Office > Reservations > Wait List 1. The Status has to be Avail (Available). 2. Double click on the Guest and click ok to create the reservation. 3. Click ok to again to confirm the creation. 4. A new reservation window will open, ...
? Watch Video Path: Front Office > Reservations > Search and Open the Reservation 1. Click New next to Special Requests on the reservation. 2. Click New to add a special request. 3. Select the Date, the Department that will fulfill the request and ...
? Watch Video A Hot List is an organizational tool for front desk personnel. Path: Front Office > Group > Hot List (on the left). 1. Click on Add. 2. Click on Lookup to find the Group ID for which the task is created. 3. Choose a Date on which the ...
? Watch Video Path: Front Office > Reservations > Wait List Search for the reservation and click on the Status drop-down. As long as it is not yet filled, it can be changed to Decline, Denied. The Wait List gives the possibility to keep track of any ...