Adjust a Charge in an Individual Folio (Desktop) 🎥

🎥 Watch Video

Path: Front Office > Cashiering > Guest Account

1. Select the Line Item that needs adjustment.

2. Override Box: Type in the correct amount that should be posted, before tax. 

3. Save Button: Press Save to finalize the override adjustment.

4. Reason For Adjustment: Enter the reason for the override/adjustment.

5. Amount/Original/Modified and By: Amount reflects the adjustment amount typed within the Override box. Original displays the previous amount. Modified and By show which agent made the adjustment and when.

If the Room Charge includes a discount code, the charge won't be able to be override. It will have to be voided and reposted through Detail Posting.

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