Stay connected with your guests with Visual Matrix Guest Texting! 🎥
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VMâ„¢ Guest Texting will allow you to stay connected with your guests.
With VMâ„¢ Guest Texting, you can:
- Send your guest a reservation reminder prior to arrival.
- Provides automatically generated guest responses with automated triggers.
- Notify your guest when their room is ready.
- Receive guest requests via text which will be visible on the screen and within VM Mobile (for VM Cloud users).
- Send your guest a Thank You text upon departure.
While all the latest capabilities are integrated within the Cloud version, VM Guest Texting is available on either VM Desktop or VM Cloud at no additional charge from Visual Matrix!
You will need an A2P Messaging Account with Twilio to send the text messages. To open an account, go to https://www.twilio.com/.
A2P 10DLC Announcements
Effective July 5, 2023, all SMS and MMS Messages sent to US phone numbers using 10DLC phone numbers must be sent via a registered application-to-person (A2P) Campaign. Messages sent using unregistered phone numbers will be subject to a gradual increase of message blocking by Twilio, beginning on July 5, 2023, ultimately leading to a full Twilio Network block of all unregistered U.S.-bound messages sent after August 31, 2023. Twilio messaging rates will still apply, even for blocked messages.