Best Rev Rates are not updating Online (BW)

Best Rev Rates are not updating Online (BW)


BestRev is the tool Best Western Revenue Management tool hotels can use to manage their rates. It allows a BW hotel to receive rate update information from CRS, and apply it in VM.

Communication between Best Rev and Visual Matrix works as follow:
1. In BestRev, the user decides to accept a rate change recommendation;
2. CRS sends VM a notification that a new rate update is available;
3. VM responds back to CRS, acknowledging the notification;
4. VM requests the pricing data and offset data from CRS;
5. CRS sends VM the pricing and offset data;
6. VM creates a peak date based on the info received;
7. VM fires off rate updates to BW.

If Best Rev Rates are not updated online and the peak dates are not created in Visual Matrix, do a new update from Best Rev. It cannot be the same one. It needs to be a different rate, even $1 difference. Then do it again for the wanted rate.
If Best Rev Rates are not updated online and the peak dates are created in Visual Matrix, open a ticket with our Client Experience team to trigger a sync with Member Web.

Require assistance with that article?

- What dates are showing incorrect information? 
- Any specific room types? 
- Where do you see the discrepancy? VM or Online? 
- Where online are you seeing this? What site? 
Providing responses to the following questions in your ticket could expedite your resolution.

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