Best Rev Rates are not updating Online (BW)

BestRev is the tool Best Western Revenue Management tool hotels can use to manage their rates. It allows a BW hotel to receive rate update information from CRS, and apply it in VM.

Communication between Best Rev and Visual Matrix works as follow:

1. In BestRev, the user decides to accept a rate change recommendation;

2. CRS sends VM a notification that a new rate update is available;

3. VM responds back to CRS, acknowledging the notification;

4. VM requests the pricing data and offset data from CRS;

5. CRS sends VM the pricing and offset data;

6. VM creates a peak date based on the info received;

7. VM fires off rate updates to BW.

If Best Rev Rates are not updated online and the peak dates are not created in Visual Matrix, do a new update from Best Rev. It cannot be the same one. It needs to be a different rate, even $1 difference. Then do it again for the wanted rate.

If Best Rev Rates are not updated online and the peak dates are created in Visual Matrix, open a ticket with our Client Experience team to trigger a sync with Member Web.

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