Bookings are made online but do not show in Visual Matrix

Bookings are made online but do not show in Visual Matrix


When hotels states "online", it generally refers to an OTA: Expedia, Booking, Priceline, etc.
But between the OTA and Visual Matrix, there is a Channel Manager that supports the link - Best Western, Synxis, Siteminder, Innlink, ...

If a reservation shows on the OTA side and not in Visual Matrix, it is important to check that the reservation is showing at the Channel Manager level.
If the reservation shows on the Channel Manager, then Visual Matrix can check and make sure communication with the Channel Manager is up and running. Some Channel Managers give the possibility to resend a reservation to the PMS.
If the reservation does not show on the Channel Manager, then there is nothing Visual Matrix can or could have done. If the Channel Manager did not receive the reservation, it never had the ability to sent it to Visual Matrix. You will have to see with your Channel Manager why they did not receive the information.
If you are using Visual Matrix Channel Management, open a ticket.

Require assistance with that article?

- What dates are showing incorrect information? 
- Any specific room types? 
- Where do you see the discrepancy? VM or Online? 
- Where online are you seeing this? What site? 
Providing responses to the following questions in your ticket could expedite your resolution.

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