Cancel an Individual Reservation with an Advance Deposit (Desktop) 🎥

Cancel an Individual Reservation with an Advance Deposit (Desktop) 🎥


Path: Front Office > Reservations > Search and Open the Reservation

1. Click on Cancel Res on the left side of the reservation.
2. Click Yes to confirm the cancellation.
3. By default, the whole amount will be entered as to be refunded.
4. Enter any amount to be forfeited (not refunded). The amount refunded will be adjusted based on the amount forfeited.
5. Enter the Refund Method.
To avoid any balance issue, the MOP should be the same as the original MOP of the Advance Deposit.
If the total amount is Forfeited and the Refunded amount is $0.00, keep the Refund Method as Cash.
6. Click Cancel Res to confirm the Forfeit/Refund of the deposit.
7. The cancellation number will popup. Click OK.
8. Enter the reason for the cancellation and click OK.
If the guest is outside of their allowable cancellation window, a popup message will populate to confirm the cancellation.
9. Select Confirm Letter on the left side of the reservation to send the Confirmation of the Cancellation.
Visual Matrix does not generate a different number for the cancellation. The Cancellation number is the same as the Confirmation.
10. Go to the Deposit Details tab at the top to see the history of the deposits. This page is not printable.



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