Cancel a Guest Reservation (Cloud) 🎥

Cancel a Guest Reservation (Cloud) 🎥

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Reservations can be canceled at any time. However, if you attempt to cancel after the cancellation policy period has passed, the system will prompt you to confirm the cancellation. You will also need to provide a reason for the cancellation. Understanding the reason behind a cancellation can provide valuable insights for marketing and pricing strategies (e.g., did the client find a cheaper option, experience a flight cancellation, or have a personal emergency?).
Path: Front Office > Reservations > Search and Open the Reservation

1. Select Cancel in the Toolbox on the right.



2. If the reservation is outside the cancellation period, you will need to confirm your selection.



3. Enter the reason for the cancellation.



4. The reservation is now cancelled.


Visual Matrix does not generate a different number for the cancellation. The Cancellation number is the same as the Confirmation.

5. To send a cancellation confirmation to the client, select "Confirm Letter" from the Toolbox on the right.


There isn't an option to cancel multiple reservations simultaneously.

Require assistance with that article?

What is the confirmation number? 
What is the status of the reservation? checked in? canceled? pending arrival? 
What is the issue? (in detail if you can) 
Are you getting an error? If so, what is the error?
Providing responses to the following questions in your ticket could expedite your resolution.

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