Cancel Reservation (Cloud) 🎥
Path: Front Office > Reservations > Search and Open the Reservation
1. Select Cancel in the Toolbox on the right.
2. Enter the reason for the cancellation.
3. Select Confirm Letter in the Toolbox on the right to send the Confirmation of the Cancellation.
Visual Matrix does not generate a different number for the cancellation. The Cancellation number is the same as the Confirmation.
There isn't an option to cancel multiple reservations simultaneously.
Cancel Individual Reservation with Adv Deposit (Cloud) 🎥
? Watch Video Path: Front Office > Reservations > Search and Open the Reservation 1. Select Cancel in the Toolbox on the right. 2. By default, the whole amount will be entered as to be refunded. 3. Enter the amount to be forfeited (kept). The amount ...
Refund Guest Adv Deposit (Cloud) 🎥
? Watch Video Path: Front Office > Reservations > Search for and open the reservation required. A refund of an advance deposit is only possible before the check-in process. Once check-in is completed, the advance deposit is transferred to the folio ...
Void an Adv Deposit (Cloud)
Path: Front Office > Reservations > Search Search for and open the reservation required. 1. Select Deposit Details to populate the post deposit details window. 2. Select the Deposit Line that needs to be Voided. 3. Click the Void Deposit Button. 4. ...
Refund Canceled Reservation Adv Deposit Forfeit
The process will depend on whether the reservation arrival date has already passed or not. If the arrival date has not passed If the arrival date has not yet passed, even if it's the current date, you can take the following steps: - Reinstate the ...
Cancel a Group (Cloud) 🎥
? Watch Video Canceling a group involves a two-phase process: first, cancel any reservations that were picked up from the group, and then proceed to cancel the group itself. Path: Front Office > Group > Search and open the desired group. 1. Click on ...