Cancel Reservation (Cloud) 🎥
🎥 Watch Video
Path: Front Office > Reservations > Search and Open the Reservation
1. Select Cancel in the Toolbox on the right.
2. Enter the reason for the cancellation.
3. Select Confirm Letter in the Toolbox on the right to send the Confirmation of the Cancellation.
Visual Matrix does not generate a different number for the cancellation. The Cancellation number is the same as the Confirmation.
There isn't an option to cancel multiple reservations simultaneously.
Related Articles
Send Cancellation Email
To send a Cancellation Confirmation, you must first cancel the reservation. After cancellation, access the reservation's toolbox and select "Confirm Letter." This will send the cancellation message configured in Management > Property Settings > ...Setup Reservation Cancellation Policy (Cloud)
The Cancellation policy is the number of days under which a reservation is open to cancellation. If a reservation is cancelled below that number of days, a message will show. It is different than the guarantee/cancellation policy that will show on ...Cancellation Numbers in Visual Matrix
Visual Matrix does not generate a new number for cancellations; however, it creates a cancellation number by reversing the confirmation number. For example, if the confirmation number is 12345, the cancellation number will be 54321.Reactivate an Individual Reservation (Cloud)
You can reactivate a reservation as long as the arrival date has not passed. Attempting to reinstate a reservation with a past arrival date to change it will not be successful. Path: Front Office > Reservation > Open a cancelled reservation. 1. From ...Add Existing Reservation to Group Block (Cloud)
At times, you may need to create a group when individual reservations already exist outside of the group block. This process is used when you want to add an individual reservation to an existing group block. Path: Front Office > Reservations > Search ...