Cancel an Individual Reservation without an Advance Deposit (Desktop) 🎥

Cancel an Individual Reservation without an Advance Deposit (Desktop) 🎥


Path: Front Office > Reservations > Search and Open the Reservation

1. Click on Cancel Res on the left side of the reservation.
2. Click Yes to confirm the cancellation.
3. The cancellaion number will popup. Click OK.
4. Enter the reason for the cancellation and click OK.
If the guest is outside of their allowable cancellation window, a popup message will populate to confirm the cancellation.
5. Select Confirm Letter on the left side of the reservation to send the Confirmation of the Cancellation.
Visual Matrix does not generate a different number for the cancellation. The Cancellation number is the same as the Confirmation.