Questions about Member Web?

Questions about Member Web?


Visual Matrix has nothing to do with Member Web. For any question related to Member Web, please contact Best Western Helpdesk.
For any question related to rates, rate plans and/or removing/adding information for the property to the website, please contact the EDS department through the contact form at the the bottom of your Member Web page or by email at eds@bestwestern.com.


    • Related Articles

    • Ghost Reservation in Member Web that take some of the inventory for online sales (BW)

      A ghost reservation is a booking that was created in the PMS for information purposes, that timed out but with a version sent to Member Web. A ghost reservation in Member Web will show "~.~" instead of a guest name. If the reservation if for more ...
    • Best Rev Rates are not updating Online (BW)

      BestRev is the tool Best Western Revenue Management tool hotels can use to manage their rates. It allows a BW hotel to receive rate update information from CRS, and apply it in VM. Communication between Best Rev and Visual Matrix works as follow: 1. ...
    • Handling Best Western Two-Way Outages

      In cases where your Best Western two-way communication with the Visual Matrix goes offline, it's important to know how to manage your reservations and availability to avoid overbookings or duplicate entries. Follow the steps below to maintain control ...
    • Message "You have 3 or more Unprocessed Reservations" (BW)

      Best Western is a 2way communication Channel Manager through which Visual Matrix communicates rates, availability, and reservations with Member Web. Best Western sends down to Visual Matrix any reservation made online, Visual Matrix sends up to ...
    • Member Web / Visual Matrix FAQ (BW)

      This article addresses some of the most frequently asked questions regarding the communication between Visual Matrix and Member Web. What role does Visual Matrix play in BWR points? It's important to clarify that Visual Matrix does not contribute to ...