Questions about Member Web?

Visual Matrix has nothing to do with Member Web. For any question related to Member Web, please contact Best Western Helpdesk.

For any question related to rates, rate plans and/or removing/adding information for the property to the website, please contact the EDS department through the contact form at the the bottom of your Member Web page or by email at eds@bestwestern.com.

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• Ghost Reservation in Member Web that take some of the inventory for online sales (BW)

  A ghost reservation is a booking that was created in the PMS for information purposes, that timed out but with a version sent to Member Web. A ghost reservation in Member Web will show "~.~" instead of a guest name. If the reservation if for more ...

• Best Rev Rates are not updating Online (BW)

  BestRev is the tool Best Western Revenue Management tool hotels can use to manage their rates. It allows a BW hotel to receive rate update information from CRS, and apply it in VM. Communication between Best Rev and Visual Matrix works as follow: 1. ...

• Message "You have 3 or more Unprocessed Reservations" (BW)

  Best Western is a 2way communication Channel Manager through which Visual Matrix communicates rates, availability, and reservations with Member Web. Best Western sends down to Visual Matrix any reservation made online, Visual Matrix sends up to ...

• Member Web Shows 999 Rooms Inventory for every Level over A (BW)

  Visual Matrix provides the option to allocate a specific number of rooms based on rate levels. By default, the full number of rooms for each room type serves as the base. However, for levels other than A, communication between the PMS and Member Web ...

• Best Western SSL Certificate (BW)

  If you are a Best Western Hotel, the 2way between Visual Matrix and Best Western is secured by what is called an SSL Certificate. This certificate has to be renewed every 2 years. When a certificate comes to expiration, Best Western informs Visual ...