Check In a Group (Cloud | Video)

Check In a Group (Cloud | Video)


This article refers to the Cloud version. For the Desktop version, click HERE.
To explore more on this topic in Visual Matrix University, click HERE



The method used to check a group in will slightly differ depending on the guarantee type defined within the group; Room & Tax, All Charges, or None. 
To check a group account in, navigate to Front Office > Group > Search

Checking in a group will not print each reservation's individual registration card.
 
If you need to print registration cards for the group, it is easiest to do that first, before you check the group in.
To print registration cards after the group account and reservations have been checked in, you can a reg card individually from within each reservation.  
Follow this tutorial or further guidance on Pre Printing Reg Cards.

Group Check In

- Once the group is on screen, verify the Guarantee Type. 
- Hover over the tools icon in the top right.
- Select Check In. 



Type Room & Tax and All Charges

Guarantee Type of Room and Tax means that the group account will be paying for each guest's Room and Tax and the individual guests are responsible for any extra charges or incidentals. Each individual reservation may need a guest's personal card on file for incidental charges. 

Guarantee Type of All Charges means that the group account is paying for all of the guest's charges, including any extra charges or incidentals. No card is required on file for each individual reservation for incidentals. 

- At check in you will see a window populate that allows you to select each reservation tied to the group to check in along with the group account. To check in individuals with the group in this step, each reservation must already have a room number assigned. 
- Click Ok once reservations have been selected to check in with the group.
- Select and process the Method of Payment for the group on the next window that opens.



Type None

Guarantee type of None means that the group account will not pay for any of the guest's stay and that each individual is responsible their own room and tax as well as incidentals.

- At check in only the group master account will be checked in. All reservations associated with the group will need to be checked in individually.  
- Select a Method of Payment for the group. Payment does not need to be processed during the group check-in if each guest is paying individually.

Video Tutorial




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