Check In an Individual Reservation with Cash (Desktop) 🎥
Path: Front Office > Reservations > Search and Open the Reservation
Before starting the check-in, make sure a room number is assigned and the room is clean.
1. Choose Check-In from the options on the left.
2. Any prepaid deposit will show as well as the remaining amount to be paid.
3. Choose Cash as the Method of Payment from the drop-down in the Check-In window.
4. Do not complete the Amount Paid and Received fields if no cash payment is given by the guest. If an amount is entered, the amount will be posted as cash payment within the guest's folio.
5. Click Check-In Res to complete the Check-In.
6. If setup:
- Registration card will print
- Electronic key window will popup for creation
Undo an Individual Checked-In Guest (Desktop)
QUICKLINKS: TUTORIAL VIDEO | CLOUD PMS Path: Front Office > Reservations > Search Open the guest reservation and click on Undo Check-In on the left side. You cannot undo a check-in that has something posted on the folio. Even if everything posted has ...
Cancel an Individual Reservation with an Advance Deposit (Desktop) 🎥
QUICKLINKS: TUTORIAL VIDEO | VM UNIVERSITY COURSE | CLOUD PMS Path: Front Office > Reservations > Search and Open the Reservation 1. Click on Cancel Res on the left side of the reservation. 2. Click Yes to confirm the cancellation. 3. By default, the ...
Check Out an Individual Folio (Desktop) 🎥
QUICKLINKS: TUTORIAL VIDEO | VM UNIVERSITY COURSE | CLOUD VERSION Path: Front Office > Cashiering > Guest Account > In-House Guests If the guest has more than one folio (incidentals), each folio needs to be at 0 before Folio A is checked out. If ...
Individual Reservation - Every Field Explained (Desktop) 🎥
QUICKLINKS: TUTORIAL VIDEO | VM UNIVERSITY COURSE | CLOUD PMS There are multiple ways to create a reservation: BookRes, Availability Screen, Room Chart, Wait List or the Add Res Screen). Regardless of the method used to begin a booking, a reservation ...
Open the Modification Log for an Individual Reservation (Desktop) 🎥
QUICKLINKS: TUTORIAL VIDEO | CLOUD PMS The Res Modification Log allows you to see any modifications, updates, or changes made to a reservation. Path: Front Office > Search and Open the Reservation > Mod Detail Tab The Mod Detail shows any ...