Check Out a Guest Folio (Cloud) 🎥

Check Out a Guest Folio (Cloud) 🎥

🎥 Watch Video

Checking out a guest in a hotel is the process of finalizing their stay and settling their account. It includes actions such as collecting payments, reviewing the folio, providing a detailed receipt, and ensuring a smooth departure. This process marks the conclusion of the guest's stay, ensuring that all financial transactions are accurately accounted for and that the guest departs without any issues.
Path: Front Office > Cashiering > Guest Account > In-House Guests

1. Locate the incidental folio of the room and click on it to open it.
2. If the balance is not zero, select View to open the incidental folio and balance the folio.
If you receive an alert that the B folio doesn't exist, there's no need to create it; you can proceed directly to check out the A folio. Furthermore, if all incidental or sub-folios (B, C, or D) already have zero balances, you can skip those and proceed to check out the A folio.
However, if you check out the A folio and there's still a balance on one of the other folios, only folio A will be checked out. The secondary folios with zero balances won't be affected, leaving the remaining folios to be checked out individually if necessary.



3. Go to Folio A and click View to open it.
4. Balance the A folio by processing payment, if it has not yet been done.
5. Select Check Out on the left.
When the method of payment is a credit card, and the check-out occurs on the scheduled departure date, proceeding directly to the check-out process will automatically post the authorized amount as payment.
However, if the check-out occurs with another method of payment or earlier than the scheduled departure date, the payment must be manually posted before proceeding with the check-out process. This ensures that the appropriate payment information is recorded accurately.

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