Client Experience Support Structure Recap

Client Experience Support Structure Recap




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    • Client Experience Support Structure Detailed

      See the document online . The Visual Matrix Client Experience Team will use the guidelines below to review and respond to our client's requests. Our team will prioritize support requests based on the business impact and urgency of each issue and we ...

    • Efficient Ticket Information for Faster Resolution

      What generally slows down the resolution of a ticket is the need of additional information. Lets go through some information that our technician will go through at one point or another with you. The Subject says a lot! Although your name is ...

    • Chat Support

      Visual Matrix chat brings your Client Experience team a lot closer. Subscribers can conduct a live chat with a member of Client Experience. They are just a Click away! Chat is currently available Monday to Friday, from 8am to 8pm CST (Central ...

    • Accessing the PMS System After Cancelling Your Contract with Visual Matrix

      Once you cancelled your contract with Visual Matrix, your database will be deactivated at the designated date. We highly advise you to download every possible data/reports before the end of your contract. If a request for reactivation of the system ...

    • The Top 10 Best Shortcuts for a Faster, Smarter, and Better Experience in Visual Matrix

      Many tasks in Visual Matrix are faster than we think. Let's go over some tips: Search in One Click Use Search Today and the Dashboard. Search for any reservation in-house or arriving today by phone number, room number or by name and access arrivals, ...