Complete a Room Inspection (MOP)

Complete a Room Inspection (MOP)

Room inspections are a critical part of hotel operations and quality assurance. They help ensure guest rooms are clean, safe, well-maintained, and ready for occupancy. By identifying housekeeping and maintenance issues before a guest arrives, room inspections help:
  1. Improve guest satisfaction
  2. Maintain quality standards
  3. Identify maintenance concerns early
  4. Ensure compliance with property procedures
  5. Protect the property's reputation
MOP's Room Inspection feature provides a structured inspection process covering more than 45 quality checkpoints throughout the guest room.


Path: Dashboard/Home Page > Room Inspection

Complete a Room Inspection

1. Add a Room Inspection - Click Add Room Inspect.


2. Select the Room - Choose the room number that will be inspected.


3. Review Inspector Information - The system automatically displays:
  1. The most recent Room Attendant who cleaned the room
  2. The currently logged-in user performing the inspection
This information is recorded with the inspection results.


4.  Complete the Inspection Checklist - The inspection includes more than 45 inspection points covering room cleanliness, condition, and functionality.
Inspection results are scored as follows:
  1. 0 to 3 issues: Excellent
  2. 4 to 6 issues: Pass
  3. 7 + issues: Fail


5.  Understand Auto-Fail Conditions - Certain issues automatically fail the inspection regardless of the total score. Examples include:
  1. Dirty toilet
  2. Hair in the room
  3. Mold
  4. Unpleasant odors
  5. Stained bedding
  6. Poorly cleaned areas
  7. Evidence of a previous guest stay
  8. Non-working TV
  9. Air conditioning issues
  10. Water leaks
  11. Other non-functioning equipment
These conditions ensure rooms meet guest-ready standards before being released for occupancy.


6. Record Housekeeping and Maintenance Issues - If an issue is identified during the inspection, select the appropriate checkbox:
  1. Hskp – Housekeeping issue
  2. Maint – Maintenance issue
This categorizes the issue correctly for follow-up and resolution.


7.  Create Maintenance Work Orders When Needed - If a Maint box is selected, MOP automatically prompts the inspector to create a maintenance work order. Select:
  1. Maintenance Priority
  2. Maintenance Level
Then click Submit.
The maintenance request will be created and can be assigned by a Site Admin for resolution.


8. Submit the Inspection - After completing all inspection items, click Submit.


9. Create the Follow-Up Cleaning Task - After submitting the inspection, MOP prompts the creation of a new cleaning task. This occurs regardless of the inspection result, including rooms rated Excellent. This process helps ensure rooms continue to meet quality standards and allows any identified concerns to be addressed promptly.


10. Review Automatically Generated Notes - Any housekeeping issues identified during the inspection are automatically added to the task's Notes field. This provides:
  1. Clear documentation of issues found
  2. Guidance for the Room Attendant
  3. A record of required corrective actions
Create the task and click Save.

Why Room Inspections Matter

Room inspections help properties:
  1. Maintain cleanliness standards
  2. Improve guest satisfaction
  3. Identify maintenance issues early
  4. Reduce guest complaints
  5. Improve accountability
  6. Ensure rooms are guest-ready

Still Need Help With This Topic?

Ask Yourself
  1. Did I inspect all required checkpoints?
  2. Did I properly categorize issues as Housekeeping or Maintenance?
  3. Did I create any required maintenance requests?
  4. Did I review the automatically generated notes before saving?
Support May Ask You
  1. What Site ID are you working with?
  2. Did the inspection submit successfully?
  3. Was a maintenance request created?
  4. Did the room receive an Excellent, Pass, or Fail rating?
  5. Were any Auto-Fail conditions identified?

    • Related Articles

    • "Process Inspection" vs "Room Inspection" (MOP)

      Both Process Inspections and Room Inspections are important quality-control tools within MOP that help properties maintain cleanliness standards, improve employee performance, and ensure guest- ready rooms. Although both inspections focus on room ...

    • Room Inspection Overview (MOP)

      Room Inspection allows supervisors and managers to review completed guest room tasks, verify cleanliness and readiness, and document inspection outcomes directly in MOP. The feature supports quality control, accountability, and reporting by clearly ...

    • Assign Room(s) to Head Housekeeper(s) for Inspection/Verification (MOP)

      Some properties require a Head Housekeeper to inspect and verify rooms after they have been cleaned by a Room Attendant. When this workflow is used, room assignments must be configured so that Head Housekeepers know which rooms they are responsible ...

    • Complete a Room Attendant (Process) Inspection (MOP)

      A Room Attendant (Process) Inspection is used to evaluate and guide room attendants while they perform cleaning tasks. This inspection ensures: Cleaning standards are followed Rooms meet quality expectations Staff performance is properly assessed Two ...

    • Room Inspection Stand Alone Report (MOP)

      Room inspections play a critical role in maintaining guest satisfaction, safety, and quality standards. The Room Inspection Stand-Alone Report in MOP allows users to: View all completed inspections Search and filter inspection data Export reports for ...