Verify DND or No Service Request Tasks (MOP 2.0)

Verify DND or No Service Request Tasks (MOP 2.0)

This article explains how to verify Do Not Disturb (DND) or No Service Request tasks in MOP 2.0. When a Room Attendant marks a room as DND or No Service Request and does not have Self Verification enabled, the task must be reviewed and verified by a Head Housekeeper or Supervisor to ensure accurate documentation and room status handling.

When Verification Is Required

Verification is required when:
  1. A Room Attendant marks a room as DND or No Service Request, and
  2. The Room Attendant’s verification setting is Supervisor Verification (not Self Verification)
Until verified, the task remains incomplete from a supervisory perspective.

Accessing Tasks That Require Verification

Path: Dashboard > My Tasks

Open the Task

1.  Locate the task that requires verification. Click the eye icon on the left side of the task to open it.


Confirm Room Status 

2. Review the task details and confirm the Room Attendant’s status. If the room was correctly skipped due to DND or No Service Request, proceed with verification.

Verify the Task

  1. Select Verified DND to confirm the room was not serviced.

  2. Save the verification to complete the task.


Alert
Verifying DND or No Service Request confirms that the room was intentionally not cleaned. It does not mark the room as clean or send a cleanliness update to the PMS.

Still Need Help With This Topic?

Ask Yourself:
  1. Does the Room Attendant have Self Verification enabled?
  2. Was the room correctly marked as DND or No Service Request?
  3. Has the task been opened and verified?
Support May Ask You:
  1. Who completed the task?
  2. Who verified the task?
  3. What verification option was selected?
  4. What is the current room status in the PMS?

    • Related Articles

    • Verified DND vs Verified Clean: How Room Status Updates Work (MOP 2.0)

      This article explains how Verified DND and Verified Clean actions affect room cleanliness status updates between MOP and the PMS. Properties may notice that verifying a DND does not mark a room as clean. This behavior is intentional. Understanding ...

    • Track the Status of Tasks/Duties (MOP 2.0)

      MOP allows you to monitor task progress in real time. Whether you are reviewing housekeeping, maintenance, or front desk duties, the system provides consistent status information across multiple areas of the application. This article explains where ...

    • FAQ - Housekeeping (MOP 2.0)

      These FAQs are designed to help Room Attendants, Supervisors, and Head Housekeepers understand task assignments, room visibility, task status behavior, and best practices for daily housekeeping operations in MOP. Frequently Asked Questions (FAQ) Can ...

    • Housekeeping Task Lifecycle (MOP 2.0)

      Housekeeping tasks are a critical part of daily hotel operations, directly impacting room readiness, guest satisfaction, and internal coordination. In MOP 2.0, housekeeping tasks follow a structured lifecycle that provides real-time visibility into ...

    • My Tasks (MOP 2.0)

      The My Tasks page provides a centralized view of all tasks assigned to the currently logged-in user. This is where Room Attendants, Maintenance staff, and supervisors can manage daily assignments, update task progress, and review task details. For ...