Confirm (Verify) a DND or No Service Request (MOP 2.0)
If a room attendant marks one of her rooms as "DND" or "No Service Request" and does not have the "self-verified" status, the room status must be verified by a head-housekeeper.
Path: Dashboard > My Tasks
1. To verify a task, open it by clicking on the eye icon located on the left side.
2. Confirm the room attendant status. If the "DND" or "No Service Request" is confirmed, use the "Verified DND" option.
Related Articles
Do Not Disturb (DND) Monitoring Feature (MOP 2.0)
The new Do Not Disturb (DND) Monitoring Feature helps properties track guest rooms that show consecutive days of “Do Not Disturb” or service refusal. When a room reaches your configured threshold, MOP creates a DND Alert task, ensuring timely ...
DND: What Is It and How Does It Work? (MOP 2.0)
Do Not Disturb (DND) monitoring helps properties track guest rooms that cannot be serviced due to Do Not Disturb or service refusal statuses. By monitoring consecutive days without room access, MOP helps ensure guest safety, operational awareness, ...
DND: How to Configure (MOP 2.0)
Do Not Disturb (DND) configuration allows properties to define how many consecutive days a room can remain in Do Not Disturb status before MOP automatically creates a DND Alert. Proper configuration helps ensure guest safety, compliance, and timely ...
Edit a User Profile (MOP 2.0)
You can use the User Management area to update staff information, change roles and permissions, or deactivate a user. Follow the steps below to confidently edit a user profile and keep your system up to date. Step-by-Step Instructions Path: ...
Can I customize my Room PM List? (MOP 2.0)
The room Preventive Maintenance (PM) list in MOP is standardized, but you have the option to request additions or removals to align it with your property’s needs. Below you’ll find the process and guidelines for submitting changes. What Can Be ...