Create a Maintenance Task/Work Order (MOP)

Create a Maintenance Task/Work Order (MOP)

A Maintenance Task, also known as a Work Order, is used to document, assign, track, and resolve maintenance issues throughout the property. Work orders help maintenance teams stay organized, prioritize repairs, and ensure issues are addressed promptly. Maintenance Tasks can be created for guest rooms, public areas, equipment, facilities, and other property assets. Once created, tasks can be assigned to a specific employee and tracked through completion and verification. Using Maintenance Tasks helps properties:
  1. Improve response times
  2. Track repair history
  3. Increase accountability
  4. Prioritize critical issues
  5. Improve guest satisfaction
  6. Maintain property standards

​
Path: Dashboard > Maint

Create a Maintenance Task

1.  Add a New Maintenance Task - Click Add Maint.


2. Select the Location - Choose the room number or property area where the maintenance issue exists. Examples:
  1. Guest Room
  2. Lobby
  3. Laundry Room
  4. Pool Area
  5. Parking Lot
  6. Mechanical Room


3.  Select the Duty Type - Choose the maintenance duty from the dropdown list. MOP includes over 120 maintenance duty types covering a wide variety of repair and maintenance needs. Examples:
  1. HVAC
  2. Plumbing
  3. Electrical
  4. Appliance Repair
  5. General Maintenance
  6. See Notes


4.  Select Priority and Level - Choose the appropriate Priority:
  1. High
  2. Medium
  3. Low
The task level may trigger text message notifications based on the employee's profile settings.

Then select the Level:
  1. Level 1 (Lowest)
  2. Level 2
  3. Level 3
  4. Level 4
  5. Level 5 (Highest)
High-priority tasks display at the top of the assignee's task list, appear highlighted in red, and receive increased visibility.


5.  Configure Assignment Information - Complete the assignment section.
  1. Status - Leave the status as New when creating the task.
  2. Assigned To - Select the employee who will perform the repair or maintenance work.
  3. Checkout Time - If the room is currently occupied, select the expected checkout time.
  4. Verified By - The verification type is typically populated automatically based on the employee's profile but may be adjusted if necessary. Verification options include:
    1. Self Verification
    2. Supervisor Verification


6.  Select Additional Options - Choose any applicable options.
  1. Guest Maint - Select if the maintenance issue was reported by a guest rather than a staff member.
  2. Disable 30 Day Archive - Select if the work order should remain active and not automatically archive after 30 days.
  3. Pet Room - Select if a pet is currently staying in the room.
  4. Occupied - Select if the room is currently occupied by a guest.


7.  Add Notes and Images - Use the Notes field to provide detailed information about the issue. Include:
  1. Description of the problem
  2. Location details
  3. Troubleshooting information
  4. Guest comments
  5. Special instructions
Example - "Guest reported that the AC unit is making a loud rattling noise and is not cooling properly."

You may also upload photos using the New Image(s) section. Photos can help technicians:
  1. Identify issues faster
  2. Prepare required tools or parts
  3. Verify repair completion


8.  Save the Work Order - Click Save. The Maintenance Task is now created and assigned.

Why Use Maintenance Tasks?

Maintenance Tasks help properties:
  1. Track repair requests
  2. Improve communication
  3. Prioritize urgent issues
  4. Maintain equipment and facilities
  5. Improve guest satisfaction
  6. Create a maintenance history for reporting and auditing

Still Need Help With This Topic?

Ask Yourself
  1. Did I select the correct location?
  2. Did I choose the appropriate duty type?
  3. Is the task assigned to the correct employee?
  4. Did I provide enough information in the Notes field?
  5. Did I attach photos if needed?
Support May Ask You
  1. What is the Site ID?
  2. Which maintenance task are you creating?
  3. Is the room occupied?
  4. Was the issue reported by a guest?
  5. Can you provide screenshots of the work order?

    • Related Articles

    • How MOP Supports Maintenance Teams in Their Daily Work

      Maintenance teams play a critical role in keeping hotel operations running smoothly. From fixing issues quickly to preventing future problems, your work directly impacts guest satisfaction and property performance. MOP is designed to support your ...

    • Complete a Room Inspection (MOP)

      Room inspections are a critical part of hotel operations and quality assurance. They help ensure guest rooms are clean, safe, well-maintained, and ready for occupancy. By identifying housekeeping and maintenance issues before a guest arrives, room ...

    • MOP Quick Reference Guide

      Use this guide to quickly locate instructions for user management, task creation, room assignments, alerts, inspections, reports, and safety features. Each section includes direct links to detailed articles so you can jump straight to the information ...

    • Create a Customized Task (MOP)

      When creating a task in MOP—whether for Housekeeping, Maintenance, or Front Desk—users can select from a list of predefined task types. Some of these tasks include built-in checklists to guide employees during completion. If a predefined task does ...

    • "Recurring Task" vs "Preventative Maintenance Task" (MOP)

      Recurring Tasks and Preventative Maintenance (PM) Tasks are both designed to automate work assignments within MOP, helping properties maintain operational efficiency and ensure important tasks are completed on time. While both task types are ...