Create a Maintenance Task/Work Order (2.0)

Create a Maintenance Task/Work Order (2.0)


A maintenance work order is a formal request or document that details a specific maintenance task or repair, including instructions and resource allocation, typically used in facility management to ensure proper maintenance and repairs are conducted.
Path: Dashboard > Maint

1. Click on "Add Maint".



2. Select the room number or the property area where the maintenance is to be done.



3. Select the duty type (there are 125 differents duties to select from).



4. Choose the task's Priority (High, Medium, or Low) and Level (from 1 to 5). The task's level can trigger a text message to the assignee based on their configured level in their profile.
A high prority task will show at the top of the assignee list, in red.



5. Assignee information:
- Status: Keep the Status "New".
- Assigned to: Select the assignee (who will conmplete the task).
- Checkout Time: Select the check out time if the room is currently occupied.
- Verified by: the status will be auto-checked upon the assignee profile status, but can be changed as needed.



6. Select the appropriate checkbox:
- Guest Maint: if the work order was submitted by a client and not by a team member, check the box.
- Disable 30 Day Archive: if the work order should be archives after 30 days if not resolved upon that time.
- Pet Room: If there is a pet in the room.
- Occupied: If the room is currently occupied.



7. Use the "Notes" field to add any information useful to the completion of the task. As well you can udelize the "New Image(s)" option to add photos from your computer or phone.



8. Click "Save" to complete the creation.



    • Related Articles

    • Create a Maintenance Work Order (1.0)

      Everyone can assign maintenance wotrk orders tickets. However, room attendants can only enter maintenance for a room that has been assigned to them for the day. Any field with an asterisk is required. Path1: Dashboard > Add Maint Path2 (room ...

    • Create a Maintenance Work Order (1.0)

      Creating a work order is one option a room attendant can do while cleaning a room. 1. Once the room is started, click again on the room number. 2. Click on Maintenance. 3. Select the Maintenance Type, Priority, and Maintenane Level. 4. Upload up to 4 ...

    • Complete a Maintenance Work Order (1.0)

      Path: My Tasks 1. Select the work order. If the task is in red, and at the top of the list, it is flagged as a high priority task. 2. View any note and pictures attached and click "Start". The screen will then go back to the tasks list. 3. Click ...

    • Schedule Recurring Maintenance Task(s) (1.0)

      Scheduling recurring maintenance helps to keep the hotel in top working order. MOP has the ability to schedule recurring maintenance based on the parameters set by the brand, ownership, or hotel management. After selecting the Add Recurring ...

    • Schedule Preventive Maintenance Task(s) (1.0)

      Scheduling preventive maintenance helps to keep the hotel in top working order. MOP can schedule preventive maintenance based on the parameters set by the brand, ownership, or hotel management. After selecting the Add Preventive Maintenance Tasks, ...