Credit Card Batch "Out Of Sequence"
Settling a credit card batch involves reconciling and finalizing credit card transactions between Visual Matrix and your credit card processor. "Settling a batch" essentially means concluding and processing the authorized credit card transactions to receive payment from the credit card issuers, ensuring that the hotel or business receives the funds for services provided to guests. After the credit card batch is settled by the processor and confirmed to Visual Matrix during the night audit, it is assigned a chronological number. This number should follow the sequence of the last and preceding batches.
The batch number is assigned by the Processor, not by Visual Matrix.
The message
Why this message would prompt
The term "Credit Card Batch "Out Of Sequence" indicates that the order in which the credit card batch was processed and settled does not align with the expected or chronological sequence already established. But it is not always due to an issue...
Resolution
If you just switch processors or gateway, you batch sequence will be disrupted and this message will prompt. You do not have to do anything, just ignore the message for the next 29 days.
If you haven't changed processors or gateways and encounter this message, it suggests that a batch number is missing, which is unusual. Typically, if a batch hasn't settled, the protocol between Visual Matrix and the processors is designed to prevent any subsequent batches from settling until the first unsettled batch is resolved. Please submit a ticket. These issues are classified as emergency or very high priority.
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