Credit Card Error "serv not allowed"
"Serv not allowed" does not mean "Server not allowed" but "Service not allowed". It is not a technical issue, but really a transactional issue.
This is a common decline message for transactions that are blocked by the bank that issued the card. For this decline, the customer must call the number on the back of the card and ask the bank why they are declining the transaction.
Related Articles
Credit Card Transaction Process
We do not think much about what goes into making the credit card process work. Simply insert a credit or debit card into a machine, and a few seconds later, the transaction is complete. However, behind this convenient payment option, the procedure ...
Credit Card Authorization Error Responses
If there is an error, then it means that Visual Matrix does work. The error is the response that the processor is sending. The error number (OE:0000045 for example) is what will help you find what the issue is. You can find an explanation to some of ...
Enter Credit Card Voice Auth (Desktop)
On VM Desktop PMS, you cannot enter a Voice Auth if your interface is not offline or if the credit card is not declined first. If you had to get voice authorization because your interface was offline or because of an outage and now you need to enter ...
Credit Card Authorization vs Capture vs Batch Settlement
When processing payments in a hotel setting, it's important to understand the steps involved in handling guest credit cards, from securing an authorization to finalizing the transaction through settlement. These steps—authorization, capture, and ...
From Visual Matrix to the Pin Pad and back, the Process Flow of a Credit Card Request
(1) The Processor response includes the token and successful or decline of the authorization (more information about decline reasons). (2) It is important for the Front Desk to confirm the authorization in Visual Matrix BEFORE the guest retrieves the ...