Definition of the Different Availability Statuses (Open, Close, Hard, Soft, MLOS, CTA)

Definition of the Different Availability Statuses (Open, Close, Hard, Soft, MLOS, CTA)


There are 6 different statuses.



1- Open
The field is empty if the status is open.
Your inventory is open to all reservations.

2- Hard
Your inventory is closed for that date for all rooms or for the room types that were selected to be closed.
This status is one that has to be manually entered. Visual Matrix does not auto Hard close.

3- Soft
A reservation needs to have a certain number of nights if the date is part of the reservation.
For example, you put a Soft-close for 4 nights on 01/05. Any reservation going through 01/05 will have to have 4 nights. Whether it is 01/04 to 01/08 (4 nights) or 01/02 to 01/06 (4 nights) or 01/05 to 01/09 (4 nights).

4- MLOS (Minimum Lenght of Stay)
Any reservation arriving on that date is required to have the minimum number of nights set up for that date on their reservation.

5- Close
This is an automatic status from Visual Matrix if you are sold out of a room type.
The status will disappear if the room type becomes available again. This status will only show per room type and not on the overall.
If the status is manually overridden, it will not be updated by Visual Matrix anymore.

6- CTA (Closed to Arrivals)
Your hotel is closed to any arrivals. It does not prevent reservations from being extended or someone from booking the day prior and including this date in their stay. 
This is not linked to your available inventory, but to a decision to close to arrivals maybe to privilege longer stays.

    • Related Articles

    • Setup MLOS/CTA/Soft Close without Rate Levels (Cloud)

      MLOS, CTA or Soft close are setup date by date, room type by room type and for a specific rate plan or for all. There are 3 steps to follow or the new status will not save nor sync with the channel manager. Path: Management > Rates > Min Night 1. ...

    • Setup Rate Levels MLOS/CTA/Soft Close (BW) (Cloud)

      As a Best Western with rate levels enabled, there are three places you can set up MLOS, CTA, and Soft Close. All 3 screens are the same, only available in three different locations. Path1: Front Office > Supervisor > System Maint > Central Res BW 2 > ...

    • Add Restrictions to Group Allocation (BW) (Cloud)

      This feature is only available to Best Western Hotels. This feature gives the possibility to add an MLOS, CTA, Soft or Hard Close to a group allocation. Path: Front Office > Group > Search > Open a Group 1. Scroll down to the Room Allocations ...

    • Availability Screen Overview (Cloud) 🎥

      ? Watch Video The availability screen presents a wealth of information, including the count of rooms marked as out of order, the total inventory both overall and by room type, availability of auxiliary rooms like meeting and conference spaces, group ...

    • View Group Allocation in the Availability Screen (Cloud)

      In addition to displaying room type availability and any specific status like MLOS, SOFT, HARD, or CTA for particular days, the availability screen will also indicate group allocations. Path1: Front Office > Reservations > Availability Path2: Front ...