Cancellation Numbers in Visual Matrix

Visual Matrix does not generate a new number for cancellations; however, it creates a cancellation number by reversing the confirmation number. For example, if the confirmation number is 12345, the cancellation number will be 54321.

• Related Articles

• Differentiate Confirmation and Folio Numbers (Cloud)

  This feature cannot be activated by the user. To activate this feature, please contact our Client Experience team. The folio number is by default the same as the reservations' confirmation number. However, there is a feature in Visual Matrix that ...

• Cancel Reservation (Cloud) 🎥

  ? Watch Video Path: Front Office > Reservations > Search and Open the Reservation 1. Select Cancel in the Toolbox on the right. 2. Enter the reason for the cancellation. 3. Select Confirm Letter in the Toolbox on the right to send the Confirmation ...

• Send Cancellation Email

  To send a Cancellation Confirmation, you must first cancel the reservation. After cancellation, access the reservation's toolbox and select "Confirm Letter." This will send the cancellation message configured in Management > Property Settings > ...

• Setup Reservation Cancellation Policy (Cloud)

  The Cancellation policy is the number of days under which a reservation is open to cancellation. If a reservation is cancelled below that number of days, a message will show. It is different than the guarantee/cancellation policy that will show on ...

• Setup Room Numbers (Cloud) 🎥

  ? Watch Video This section is to setup room numbers: create the room numbers and assigning them to a room type. Path: Management > Rooms > Room Set Up 1. Click New. 2. An empty line will display to create the new room number. 3. Enter the primary ...