Enable Users to Receive Panic Alerts Notifications (MOP 2.0)

When a hotel staff member faces a safety or security concern, like dealing with an unruly guest or a potentially hazardous situation, they can trigger the panic button. This action sends a notification to designated recipients, such as the front desk and property management. This notification acts as an urgent request for assistance, enabling the hotel to respond promptly and effectively, ensuring the safety of its employees. A panic alert notification is sent via text message and also appears as a notification on the user's phone.

Path: Administration > Identity Management > Users

1. Choose the user for whom you want to enable panic notifications.

2. Click on the wheel icon on the left and select "Edit".

3. Scroll down within the window and verify that the correct phone number is entered. The phone number should already be pre-filled, as it is mandatory for every account and for password reset purposes.

4. At the end of the profile, check the "Panic Alerts" box.

5. Click "Save".

6. The user will now receive text and notification alerts every time someone uses the panic button.

• Related Articles

• Download Safety Alerts Report (MOP 2.0)

  The Download Safety Alerts Report feature allows authorized users to export a complete CSV file containing both active and archived safety-related alert activity, including DND Alerts and Suspicious Activity Alerts, to support auditing, compliance ...

• Report Suspicious Activity (MOP 2.0)

  Report Suspicious Activity allows hotel staff to discreetly document and escalate potential security concerns directly within MOP. Submissions create a dedicated alert task, notify the appropriate team members, and ensure incidents are tracked, ...

• Assign and Complete Alerts (MOP 2.0)

  Alerts in MOP are used to flag items that require attention, follow-up, or verification. Assigning alerts ensures accountability, while completing alerts documents actions taken and supports operational visibility, safety tracking, and compliance ...

• DND: How to Configure (MOP 2.0)

  Do Not Disturb (DND) configuration allows properties to define how many consecutive days a room can remain in Do Not Disturb status before MOP automatically creates a DND Alert. Proper configuration helps ensure guest safety, compliance, and timely ...

• Setup/Update a User Maintenance Notification Level Email (MOP 2.0)

  This article explains how Maintenance task notification levels work in MOP 2.0 and how to configure them for users. Maintenance tasks in MOP are assigned an Notification Level, which is separate from the task Priority. This Notification Level ...