Enable Users to Receive Panic Alerts Notifications (MOP)

Enable Users to Receive Panic Alerts Notifications (MOP)

When a hotel staff member faces a safety or security concern, like dealing with an unruly guest or a potentially hazardous situation, they can trigger the panic button. This action sends a notification to designated recipients, such as the front desk and property management. This notification acts as an urgent request for assistance, enabling the hotel to respond promptly and effectively, ensuring the safety of its employees. A panic alert notification is sent via text message and also appears as a notification on the user's phone.

Path: Administration > Identity Management > Users

1. Select User- Choose the user for whom you want to enable panic notifications.


2. Edit User Profile - Click on the wheel icon on the left and select "Edit".


3. Verify Phone Number - Scroll down within the window and verify that the correct phone number is entered. The phone number should already be pre-filled, as it is mandatory for every account and for password reset purposes.


4. Enable Panic Alerts - At the end of the profile, check the "Panic Alerts" box.


5. Save Changes - Click "Save".


6. Confirm Setup - The user will now receive text and notification alerts every time someone uses the panic button.

Notes
  1. A valid phone number is required for panic alerts to function
  2. Users without the Panic Alerts option enabled will not receive notifications
  3. Ensure only appropriate staff (e.g., managers, front desk) are enabled
  4. Panic alerts are intended for urgent safety situations only

Still Need Help With This Topic?

Ask Yourself
  1. Did I enable the Panic Alerts checkbox?
  2. Is the user’s phone number correct and formatted properly?
  3. Did I click Save after making changes?
  4. Is the correct user selected?
Support May Ask You
  1. Which user is not receiving alerts?
  2. Is the Panic Alerts option enabled for that user?
  3. What phone number is on file?
  4. Are alerts failing for all users or just one?

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