Message "Cannot Change to a NON Two Way Room type!" (BW)

Message "Cannot Change to a NON Two Way Room type!" (BW)


Best Western requires all your room types to be in sync with Member Web. Meaning all your room types that are in Visual Matrix should be in Member Web, and vice-versa. If you see this message in Visual Matrix, you are trying to assign to an already sync reservation a room type that is not recognized in Member Web. That will not work.
If a room type is in Visual Matrix, active and in use, but not in Member Web, you need to contact EDS to have this room type created.
If a room type is in Member Web, active and in use, but not in Visual Matrix, you need to contact the Client Experience team as soon as possible to have the room mapped and avoid any issue in your availability as well as your reservations. Make sure that the room type to map with is already created in Visual Matrix.
If a room type needs to be taken out of Member Web, you need to contact EDS.
If a room type needs to be unmapped from Visual Matrix, you need to contact Visual Matrix Client Experience. They will first make sure the room type is not in Member Web anymore.


    • Related Articles

    • BWR LookUp Message (BW)

      How to know when to verify your guest BWR Account Status You might receive this error when applying a BWR account to a guest’s reservation. The issue is either with the reservation information of the guest or with the guest's BWR account. It will ...

    • Best Western FX and FX2 Reimbursement Structure

      Information from the BW Rewards Marketing Team Information As of July 26, 2023, the Best Western Rewards® (BWR®) Pay With Points (FX2) reimbursement structure mirrors the three-tier structure utilized for Free Night (FX) reimbursements. The FX2 ...

    • Glossary and Common Acronyms (Index) - Visual Matrix PMS

      1-10 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1-10 1099 The 1099 form is used to report to the US government income earned by travel agents as commissions, and income earned by owners of hotel condo units (when OPV_<version number> OPERA ...

    • Message "Unable to Post Incoming Reservation" (BW)

      What is the message? This message appears when a booking from the Best Western 2way is not getting pulled down. Visual Matrix receives it, but cannot post it. Why do you see this message? The main reasons are: - Seasons are not covering 18 months ...

    • Message "There are Unblocked Pre-Registered Reservations" (BW)

      What is a Pre-Registered Reservation It's a reservation where the guest has completed their pre-check-in from their phone. What does this error mean? This message will pop up regularly if you have some Pre-Registered Reservations that still do not ...