Message "Rates are not setup for this period"

Message "Rates are not setup for this period"


When booking a room in the system, you might see the message "Rates are not set up for this period" while using either the Availability screen or the Book Res option. This message indicates that the system is missing rate information for the parameters you’re trying to use.

  

This could be due to:
  1. The selected room type not having rates set up.
  2. The date range you’ve chosen lacking assigned rates.

If this message appears, please verify the rate setup for the selected room type and date range to ensure booking availability.
Path: Management > Rates > Room Rates



  1. Select the Rate Season
  2. Select the Specific Room Type within that Rate Season
  3. Verify or Input the Missing Rates for 1 through 6 people in the Base Rate section in the Daily Room Rates and the Weekend Room Rates for each Season in your system.
Info
Tier Rates can also be applied when needed but to avoid a delay in your booking process, the Base Rate MUST be entered into the system for the specified Room Type and Rate Season you are booking.



    • Related Articles

    • Message "There are Missing Seasons for the next 18 Months" (BW)

      What is the message? Best Western requires every hotel to have 18 Months of seasons and rates set up in their system. Online reservations are open 18 months in advance. This popup will show regularly if you do not have those 18 months set up in ...

    • FAQ - Management / Rates/Taxes/Fees/Add-Ons

      How can I change the room rate for tonight only? Set up a Peak Date by navigating to Management > Rates > Peak Dates, clicking "Add New," and selecting the desired date. Define the room rates for the specified room types and save the changes. Learn ...

    • Visual Matrix Revenue Management Live! 🎥

      Watch Video VM Revenue Management Live! (Patent Pending) will protect you from a day selling out in advance before you had an opportunity to react, raise or lower rates based on your occupancy & booking window, close or open rates levels and even set ...

    • Message "Unable to Post Incoming Reservation" (BW)

      What is the message? This message appears when a booking from the Best Western 2way is not getting pulled down. Visual Matrix receives it, but cannot post it. Why do you see this message? The main reasons are: - Seasons are not covering 18 months ...

    • Message "You have 3 or more Unprocessed Reservations" (BW)

      Best Western is a 2way communication Channel Manager through which Visual Matrix communicates rates, availability, and reservations with Member Web. Best Western sends down to Visual Matrix any reservation made online, Visual Matrix sends up to ...