Error Message "Rates are not setup for this period" (Cloud)

Error Message "Rates are not setup for this period" (Cloud)


When booking a room in the system, you may encounter the message “Rates are not set up for this period,” whether you’re booking through the Availability screen or via Book Res.

Path: Front Office > Reservations > Availability


Path: Front Office > Reservations > Book Res



If this message appears, please verify the rate setup for the selected room type and date range to ensure booking availability.
Path: Management > Rates > Room Rates



  1. Select the Rate Season
  2. Select the Specific Room Type within that Rate Season
  3. Verify or Input the Missing Rates for 1 through 6 people in the Base Rate section.
Info
Tier Rates can also be applied when needed but to avoid a delay in your booking process, the Base Rate MUST be entered into the system for the specified Room Type and Rate Season you are booking.



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