Error Message "Rates are not setup for this period" (Cloud)
When booking a room in the system, you may encounter the message “Rates are not set up for this period,” whether you’re booking through the Availability screen or via Book Res.
Path: Front Office > Reservations > Availability
Path: Front Office > Reservations > Book Res
If this message appears, please verify the rate setup for the selected room type and date range to ensure booking availability.
Path: Management > Rates > Room Rates
- Select the Rate Season
- Select the Specific Room Type within that Rate Season
- Verify or Input the Missing Rates for 1 through 6 people in the Base Rate section.
Tier Rates can also be applied when needed but to avoid a delay in your booking process, the Base Rate MUST be entered into the system for the specified Room Type and Rate Season you are booking.
Related Articles:
Related Articles
Updating from Desktop to Cloud
Unlocking the Benefits: Transitioning from Visual Matrix Desktop to Cloud PMS – Exploring 10 Reasons, Key Differences, and New Features Exclusive to the Cloud. Top 10 Reasons to Update to VM Cloud Less Expensive, and more cost effective, than Desktop ...
Emails are not sending (Cloud)
When emails are not sent, there are some first steps you can check. The first step you want to do is check if the current email settings in Visual Matrix are saving. If they are not, then there is an issue with those settings. If they are, then you ...
Message "There are Unblocked Pre-Registered Reservations" (BW)
What is a Pre-Registered Reservation It's a reservation where the guest has completed their pre-check-in from their phone. What does this error mean? This message will pop up regularly if you have some Pre-Registered Reservations that still do not ...
Message "There are Missing Seasons for the next 18 Months" (BW)
What is the message? Best Western requires every hotel to have 18 Months of seasons and rates set up in their system. Online reservations are open 18 months in advance. This popup will show regularly if you do not have those 18 months set up in ...
Message "You have 3 or more Unprocessed Reservations" (BW)
Best Western is a 2way communication Channel Manager through which Visual Matrix communicates rates, availability, and reservations with Member Web. Best Western sends down to Visual Matrix any reservation made online, Visual Matrix sends up to ...