FAQ - Best Western

FAQ - Best Western


What should I do if a group is canceled in Member Web but remains active in Visual Matrix?
If a group is canceled in Member Web, the cancellation does not automatically reflect in Visual Matrix. To resolve this, the group must be manually canceled in Visual Matrix and recreated if necessary.

Can I change the Company name on a CRS reservation made through the BW 2way in Visual Matrix?
No, the Company name on a reservation made through the BW 2way cannot be updated from Visual Matrix. The field will be greyed out in the PMS. Any updates to the Company name must be made directly through Best Western.

More to come...

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