FAQ - Best Western / Forms & Documents
What disclaimer is required for Best Western properties?
Best Western properties are required to include the following disclaimer on guest-facing documents:
Each BWH℠ Hotels property is independently owned and operated.
This disclaimer must appear on registration cards, folios, and direct billing documents to comply with brand standards.
How do I update the disclaimer text on registration cards?
The disclaimer text is controlled by the Footer Text in the Registration Card settings.
To update it:
- Navigate to Management > Property Settings > Forms > Registration Cards
- Locate Footer Text
- Enter the required disclaimer text and save
The following disclaimer must be included for Best Western properties: "Each BWH℠ Hotels property is independently owned and operated.”
How do I update the disclaimer text on folios?
Folio disclaimer text is managed separately from registration cards.
To update it:
- Navigate to Management > Property Settings > Forms > Guest Folios
- Locate the Folio Footer
- Enter the required disclaimer text and save
The following disclaimer must be included for Best Western properties: “Each BWH℠ Hotels property is independently owned and operated.”
How do I update the disclaimer text on direct billing statements or invoices?
Direct billing disclaimer text is configured in the Direct Billing section.
To update it:
- Navigate to Management > Property Settings > Forms > Direct Billing
- Locate the Direct Billing Footer
- Enter the required disclaimer text and save
The following disclaimer must be included for Best Western properties: “Each BWH℠ Hotels property is independently owned and operated.”
Why are my changes not appearing on printed documents?
If updates to disclaimer text are not appearing:
- Confirm changes were saved
- Verify you updated the correct section (Registration Card, Folio, or Direct Billing)
- Reprint the document after making changes
Each document type uses its own footer or preset text configuration.