**FAQ - FDMS/Moneris/Visanet (PMS)
What to do if your Visanet/FDMS Credit Card batch did not Settle
As you are using VM Desktop PMS, we will need to get a copy of your database. As we will need the most recent backup, if your issue happens during the weekend, someone will contact you the following Monday or later if it is a holiday.
Visual Matrix works with several Gateway platforms, any details is important. A technician will contact you to take care of the issue.
Make sure you do mention those information in the ticket:
- name of your processor/gateway.
- date(s) the batch(es) did not settle.
- if you saw any error, if so, please add it to the ticket. Even better if you have a screenshot.
What to do if your Moneris Credit Card batch did not Settle
As you are using VM Desktop PMS, we will need to get a copy of your database. As we will need the most recent backup, if your issue happens during the weekend, someone will contact you the following Monday or later if it is a holiday.
Visual Matrix works with several Gateway platforms, any details is important. A technician will contact you to take care of the issue.
Make sure you do mention those information in the ticket:
- name of your processor/gateway.
- date(s) the batch(es) did not settle.
- if you saw any error, if so, please add it to the ticket. Even better if you have a screenshot.
- information for your Moneris portal. If you are used to it, you can add them to your ticket. Otherwise, a technician will contact you.
Please note that this information is case sensitive and it is important to note it correctly. Failure to do so can lead to security issues and will extend the processing time of the issue. The more information we have the first time, the fastest your issue will be resolved.
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