FAQ - Front Office
I made a group reservation and the guests would like to pay individually, however, when I got to make the single reservation under the group name, it keeps saying $0. Do you know what may cause this?
It seems that the group master reservation was set to Room and Tax or All Charges as the Guarantee Type when the rooms were picked up for the group. You would have to change the guarantee type of the group master reservation and cancel and pick up the rooms again for the individual reservations.
Is there any way to see the history of who has stayed in a room? Like a report for the last month on a specific room number?
That would be the Room History Report in the Front Office Supervisor Reports
We have 3 reservations they have been staying for almost a month and are not tax exempt for some reason on visual matrix tax is not charged to them anymore, why is this?
You will need to verify the tax settings in your system for long term stays which can be found in Management > Property Settings > Taxes
I'm trying to get cards to authorize and its saying OE: SWITCH DOWN
This is a message from Elavon that indicates an outage with their Fusebox.
Can you tell me real quick how to print all folios for today's departures?
You have a tool to preprint departing folios in Front Office > Cashiering > Guest Account > Select Pre-Print Departing Folios from the Toolbox
I can't find the rebuild res matrix. I am confused, I must be looking in the wrong spot. I was sure it was under Supervisor but can't remember what I clicked on after that.
You can find the Rebuild Res Matrix tool in Front Office > Supervisor > System Maintenance which can be missing if the browser zoom is not adjusted for your screen or if the user that is logged into the system does not have access permissions to that area.
How can I take out a room block on a room?
This can be done in Front Office > Supervisor > Res Management or by going to the reservation directly and changing the room number back to a blank room.
We found a cancelled reservation with advance deposit balance. We could not reinstate this reservation because the arrival date is in the past. How can we fix it?
You will need to go into the Deposit Details of the reservation and either Refund or Forfeit the Deposit.
Can I print a confirmation letter for a checked out reservation?
Unfortunately you can only print confirmation letters before the reservation is checked into the system.
How can I view company profiles while in the Add Res form?
Select the Company on the reservation screen, then click on the Magnifying glass next to the Company and select Setup.
How do we change a reservation to show the correct city ledger account?
As long as the reservation is still checked in and active you can change the method of payment to Cash then back to City Ledger and choose the appropriate city ledger account to then direct bill the folio to the correct account at check-out.
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