FAQ - Front Office / Groups
Can I reverse a Group Check-In or Check-Out?
No, this is not possible. Once a group is checked in, the action cannot be undone. Similarly, a checked-out group cannot be reinstated.
Related Articles
FAQ - Front Office / Reservations
Why does the estimated total show $0 when creating a single reservation under a group name, whereas guests want to pay individually? This occurs when the group master reservation's Guarantee Type is set to Room and Tax or All Charges. To resolve ...
FAQ - Front Office / Reports
How can I view the history of who has stayed in a specific room, such as a report for the past month on a particular room number? You can use the Room History Report, available in the Front Office Supervisor Reports section, to view this information. ...
FAQ - Front Office / Cashiering
Why are taxes no longer being charged to long-term reservations that have been staying for almost a month? Check the tax settings for long-term stays in your system. These settings can be found under Management > Property Settings > Taxes. Learn ...
FAQ - Sales and Marketing
Can we assign multiple rates to a company profile based on room type? While you can apply an override rate or discount code, or set up monthly or weekly rates for a company profile, the system does not allow assigning rates to specific room types. ...
Tips and Tricks with Groups in Visual Matrix
Groups can be of many kinds. It can be a group of allocation for a wedding where everyone will book and pay individually or it can be a bus tour where you receive the rooming list in advance and one person/entity pays the whole stay. 1. Choose the ...