FAQ - Housekeeping

FAQ - Housekeeping


What happens to a room's cleaning schedule if it is not assigned for cleaning on a particular day? Will it push the cleaning condition to the next day, or will it follow the established cleaning sequence?
If a room is not assigned for cleaning on a given day, its cleaning schedule will not simply shift to the next day. Instead, it will advance to the next scheduled cleaning type. For example, if a room is set to "Change" every two days and "Make" on the alternate days, skipping one day of cleaning will still move it forward to the next planned condition in the sequence.
 

[More FAQs to Come...]​

    • Related Articles

    • FAQ - Front Office

      I made a group reservation and the guests would like to pay individually, however, when I got to make the single reservation under the group name, it keeps saying $0. Do you know what may cause this? It seems that the group master reservation was set ...

    • FAQ - Sales and Marketing

      Can we have multiple rate for a company profile as per the room type? You can attach an override rate or a discount code to the company profile but the system will not allow you to break the rate down into specific room types. Where do I find the "Do ...

    • VM Mobile Overview 🎥

      Watch Video VM Mobile, designed primarily for housekeeping, maintenance, and management, keeps your staff connected even when they are away from the front desk. VM™ Mobile is available for both Apple and Android devices to VM™ Cloud users at no extra ...

    • FAQ - Management

      I need help with the new username that I created. When I try to login, it shows that I don't have permission to login from this location. Why can't I? You will need to have someone with management permissions log into Visual Matrix and give your new ...

    • FAQ - New Owners

      If you missed the onboarding or require additional help, feel free to contact your dedicated Account Manager or access one of the various Knowledge Sources (see Resource Guide attached). How can I get a login for Visual Matrix? The fastest way to get ...