FAQ - Housekeeping

What happens if a room is not assigned for cleaning on a particular day? Will the cleaning schedule shift to the next day, or follow the established cleaning sequence?

If a room is not assigned for cleaning on a given day, the cleaning schedule will not automatically shift to the next day. Instead, it will move to the next scheduled cleaning type in the sequence. For example, if the room is set for "Change" every two days and "Make" on alternate days, skipping one day will still advance it to the next cleaning condition in the established sequence.

Why don’t my dirty rooms appear in the Room Assignment page?

This question often comes up for new properties using Visual Matrix PMS. If you mark a room as “Dirty” but it doesn’t appear in the Room Assignment page, this is not an error — it’s how the system is designed.

A room will only display in the Room Assignment list once it has been used at least once — meaning a guest has checked in and checked out of that room. Until that happens, marking it as dirty will not make it appear in the assignment list.

For new properties, keep in mind that brand-new rooms will not show in Room Assignment until they’ve gone through their first stay cycle.

 

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