FAQ - VM Desktop (PMS)

FAQ - VM Desktop (PMS)

Secondary Backup Failed: What Does This Mean?
The "Secondary Backup Failed" message means that the secondary drive has not been detected. Visual Matrix performs two backups every night—one before the audit and one after. To resolve this, ensure that the secondary drive is correctly set up by checking Accounting > Night Audit > Default Settings. The primary backup is stored on the main drive at C:\ImageTech\VisualMatrix\Shared\Backup, while the secondary backup should be directed to an external drive. If the problem persists, verify the connection and recognition of the external drive.
 

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