Fix email bounces due to blocked IP address
Occasionally, you or your users might send mail that bounces because the recipient blocked your IP address. When an IP address is blocked, all mail from the address bounces. Some domains use a denylist service to identify and block mail from suspected spammers. If enough users mark mail received from a particular IP address as spam, the service can block that address. Even if one of your messages goes out from an IP address that was blocked after someone else used it to send spam, your mail can bounce.
Option 1: Get added to approved senders
Ask the recipient to add your domain name to their approved sender's list.
Option 2: Have recipient allow IP addresses
If the recipient’s mail service doesn't support approved senders, the recipient's IT admin should add Gmail's sending IP addresses to an allowlist.
Related Articles
Hotmail Security Settings for Visual Matrix Compatibility
If you are trying to save Hotmail settings and they refuse to save, even though you know you have the right password, there is an extra step for making Hotmail compatible with Visual Matrix SMTP. If Hotmail senses a security breach, it will send you ...
Using Office365 email in Visual Matrix
If you have an Office365 email account, you may have encountered some issues with Visual Matrix as you might have enabled more security protocols on your Office/Microsoft/Azure accounts. We have found two solutions so far. However, if you still ...
TCP/IP settings for a static IP address
Open a Command Prompt Open a command prompt and type ipconfig /all in that window, and then press the enter key. This will display a lot of information. If it scrolls off the top you may need to enlarge the window. We are only concerned with IPv4 ...
Emails are not sending (Cloud)
When emails are not sent, there are some first steps you can check. The first step you want to do is check if the current email settings in Visual Matrix are saving. If they are not, then there is an issue with those settings. If they are, then you ...
Emails are not sending (Desktop)
When emails are not being sent, there are a few simple steps you can take to troubleshoot the issue. Various factors can cause email disruptions, but don't worry—everything is explained clearly and is easy to follow in this article. If you still ...