View Group Modification (Mod) Log (Cloud) 🎥

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The Group Modification Log provides an audit trail for changes made to a group reservation—who made the change, when, and what old/new values were involved. Use it to track edits, resolve discrepancies, and maintain accountability across front office staff.

(Some system-triggered changes derived from another modification may not appear—see the “limitations” section below.)

Path: Front Office > Group > Search > Open the Group > Mod Detail (toolbox on the right side)

Instructions

1. With the group reservation open, click Mod Detail in the right-side toolbox or icon panel.

2. The Modification Log will load, showing each change recorded:

- Date & Time: when the edit occurred

- User: who made the change

- Action / Field: what was changed

- Old Value → New Value: before and after values

- If a new record was created, the “Old Value” column will be blank.

Scroll through the log to view changes in chronological order. Use the column headers to sort/filter if supported (e.g. by date or user).

Changes triggered by other modifications may not generate separate log entries. For example, if a room type change triggers a rate change, only the room type change will appear.

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Still Need Help With This Topic?

Ask Yourself:

- Did I open the correct group before accessing Mod Detail?

- Do the log entries match the changes I made recently?

- Am I expecting to see changes initiated by system triggers (which may not appear)?

- Is the Old → New value display correct, or is there a blank (creation) entry?

Support May Ask You:

- What Group ID, date/time range, or specific field you are investigating?

- Can you share a screenshot of the Modification Log panel?

- Which user(s) do you believe made the change(s)?

- Are there any linked reservations or chained changes (room type → rate) in view?

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