Housekeeping Completion Time(s) Report (MOP)

Housekeeping Completion Time(s) Report (MOP)

The Housekeeping Completion Times Report provides detailed performance and productivity metrics related to guest room cleaning and common area servicing. This report helps management evaluate housekeeping efficiency, identify trends, monitor labor performance, and make informed operational decisions. 

Why Use the Housekeeping Completion Times Report?

This report helps properties:
  1. Monitor housekeeping productivity
  2. Track room cleaning performance
  3. Measure Minutes Per Room (MPR)
  4. Analyze staffing efficiency
  5. Identify workflow interruptions
  6. Review common area servicing activity
  7. Support coaching and operational planning
Path: Reports > Select Weekly or Monthly > HouseKeeping Completion Times

Number of Rooms Serviced by Day and Service Type

This bar graph shows the total number of rooms serviced during the selected reporting period and breaks down the services performed. Information Displayed:
  1. Number of Rooms Serviced
  2. Day of the Week or Month
  3. Service Type
Service types may include:
  1. Full Clean
  2. Stayover
  3. Checkout
  4. Touch-Up
  5. Other configured cleaning types
Why This Matters
This graph helps identify:
Daily housekeeping workload
Occupancy trends
Service distribution patterns
Staffing requirements







Average Completion Time per Day

This graph displays the average amount of time required to complete housekeeping tasks each day. Information Displayed:
  1. Average Minutes
  2. Day of the Week or Month
Why This Matters
This graph can help identify:
  1. Productivity trends
  2. Staffing challenges
  3. Unusually long cleaning periods
  4. Changes in workload over time


Team Roll-Up: Minutes Per Room (MPR)

What Is MPR?
Minutes Per Room (MPR) measures the average amount of time required to clean a room.

Why This Matters
Managers can use MPR to:
Evaluate team performance
Compare service types
Monitor efficiency improvements
Support labor planning



Common Areas Serviced

This section tracks housekeeping activity in public and shared areas of the property. Information Displayed:
  1. Average Minutes Per Common Area
  2. Total Common Areas Serviced
Examples may include:
  1. Lobby
  2. Hallways
  3. Fitness Center
  4. Breakfast Area
  5. Meeting Rooms
Why This Matters
This helps ensure common areas receive appropriate attention and staffing.



Housekeeping Average Completion Time

This section compares individual Room Attendant performance. Information Displayed:
  1. Service Type
  2. Average Minutes
  3. Room Attendant Name
  4. Individual Minutes Per Room (MPR)
Why This Matters
Managers can use this information to:
  1. Identify training opportunities
  2. Recognize top performers
  3. Compare cleaning efficiency
  4. Evaluate workload distribution


Average Time Between Tasks

This report tracks the average amount of time employees spend between completing one task and starting another. Information Displayed:
  1. Average Time
  2. Room Attendant Name
Why This Matters
This metric helps identify:
  1. Workflow delays
  2. Assignment gaps
  3. Productivity opportunities
  4. Operational bottlenecks


Between Task Interrupts ≥ 30 Minutes

This section identifies significant gaps between housekeeping tasks. Information Displayed:
  1. Total Minutes Lost
  2. Room Attendant Name
  3. Number of Interruptions Greater Than 30 Minutes (Blue Bar)
  4. Total Minutes Associated with Interruptions (Orange Bar)
Why This Matters
Large gaps between tasks may indicate:
  1. Assignment delays
  2. Room availability issues
  3. Operational inefficiencies
  4. Staffing challenges
This information can help management improve task distribution and scheduling.


Still Need Help With This Topic?

Ask Yourself
  1. Am I reviewing the correct date range?
  2. Do completion times appear reasonable?
  3. Are interruption times affecting productivity?
  4. Am I analyzing MPR by employee or by service type?
  5. Have I reviewed common area servicing metrics?
Support May Ask You
  1. What report period are you reviewing?
  2. Which graph or metric appears incorrect?
  3. Are you viewing Weekly or Monthly data?
  4. What employee or service type are you reviewing?
  5. Can you provide screenshots of the report?

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