Send a Guest Cancellation Email

Send a Guest Cancellation Email

To send a Cancellation Confirmation, you must first cancel the reservation. After cancellation, access the reservation's toolbox and select "Confirm Letter." This will send the cancellation message configured in Management > Property Settings > Letters.
Path: Front Office > Reservations > Search for the reservation

1. Cancel the reservation, if not already done so.
2. Click on "Confirm Letter" in the toolbox to send the Cancellation Confirmation Letter.
Before canceling a reservation, ensure that you remove any Custom Letter attached to it. Otherwise, the guest will receive a cancellation email with "Cancellation" in the email body but still receive the Custom Confirmation Letter as an attachment.

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