Check Out a Group Master Folio (Cloud) 🎥

🎥 Watch Video

When a group is ready to check out, there are two steps to follow: first, check out the individual rooms allocated to that group, and then check out the group master.

Path: Front Office > Cashiering > Group Account

1. Select In-House Guests from the toolbox on the right.

2. Locate and double-click on the group to populate it to the folio preview screen.

3. Select View to open the folio.

4. If there is a balance, make sure to post the payment.

5. Select Check Out from Tools on the right side of the folio.

6. Select any individual reservations either individually or using the Select All button to check out along with the group folio. Only zero balanced individual folios will show here. 

7. Select OK to continue.

8. Select YES to finalize the process.

It's important to note that, unlike individual rooms, Visual Matrix will not prevent an audit from being run and moving to the next day even if the group still has a balance. A group master folio can remain "In House" with a balance until the property settles and checks it out.

• Related Articles

• Transfer Charges from Guest Folio to Group Master Folio (Cloud)

  In the event that a group was not initially configured correctly or there is a last-minute change in the guarantee type, which leads to charges being incorrectly posted to the wrong folio, it is feasible to transfer charges between the group master ...

• Check In "Room & Tax"/"All Charges" Group Reservations (Cloud) 🎥

  ? Watch Video There are three available "Guarantee Types" for a group, and each selection determines how charges will be posted—either individually on each room or collectively on the group master account. When the group is configured to transfer ...

• Checked out with Balance Folios (Cloud)

  What is a Checked Out with Balance Folio? This occurs when a folio is checked out but still has a remaining balance. It typically happens when an adjustment is made to a checked-out folio, but only the credit or debit is modified, leaving the folio ...

• Post a Transaction on a Group Folio (Cloud) 🎥

  ? Watch Video A group reservation consists of the master reservation, which includes the total number of allocated rooms, and individual guest reservations for each room that has been picked up from those allocations. Similarly, a folio for a group ...

• Retrieve an Old Group Folio (Cloud) 🎥

  Whether it's an individual guest or a group, you can always access and retrieve old folios, as long as the data has not been purged. Path: Front Office > Cashiering > Group Account 1. Click on "Retrieve Old Folio" from the toolbox on the right. 2. ...