Check Out a Group Master Folio (Desktop) 🎥
Path: Front Office > Cashiering > Group Account
1. Select In House Guests.
2. Locate and double-click on the group to populate it to the folio preview screen.
3. Select View to open the folio.
4. Select Check Out on the left side of the folio.
5. Select any individual reservations either individually or using the Select All button to check out along with the group folio. Only zero balanced individual folios will show here.
6. Select OK to continue.
7. Select YES to finalize the process.
Unlike with the individual rooms, if a group is not checked out on the departure date, Visual Matrix will not stop you to run the audit and continue the activity
Check In a "None" Guarantee Type Group (Desktop) 🎥
? Watch Video Path: Front Office > Groups > Search 1. Verify the Guarantee type. 2. Select Check In from the Tools Menu. 3. Select YES on the notification stating that you will only be able to check in the Group Master and not the individual ...
Check In a "Room & Tax" or "All Charges" Guarantee Type Group (Desktop) 🎥
? Watch Video Path: Front Office > Group > Search 1. Verify the Guarantee type. 2. Select Check In on the left. 3. Using the Checkboxes or Select All button, select which rooms associated with the group you wish to check-in with the group account to ...
Transfer Charges From a Group Folio to an Individual Folio (Desktop)
Path: Front Office > Cashiering > Group Account 1. Select In House Guests on the left side. 2. Locate and double-click the folio that is needed. 3. Check the "Detail" box. 4. Click to highlight the line item that needs to be transferred. 5. Select ...
Check Out an Individual Folio (Desktop) 🎥
? Watch Video Path: Front Office > Cashiering > Guest Account > In-House Guests If the guest has more than one folio (incidentals), each folio needs to be at 0 before Folio A is checked out. If every folio is balanced, checking out Folio A will ...
Retrieve an Old Group Folio (Desktop) 🎥
? Watch Video Path: Front Office > Cashiering > Group Account 1. Click on "Retrieve Old Folio" from the left side. 2. There are 2 search options: by group ID or by group name. 3. [Optional] Add any additional detail about the name or the ID in the ...