Enroll a Guest in BWR (BW) (Cloud)

To enroll a new guest in the BWR program, the guest must be part of a saved reservation with a status of HLD (Hold), GTD (Guaranteed), or IN (Checked-In). If you're creating a new reservation, save or check it in first and then return to it. Ensure that all mandatory fields are filled out, including Last Name, First Name, Address 1, City, State, Zip Code, Telephone, and Email.

Path: Front Office > Reservations > Search

1. Click the BWR button in the BWR/Tier field to open the BWR Lookup window.

2. Navigate to the Email tab and perform a search to check if the guest already has a BWR account. If no results are found, perform a search using the Name/City tab.

3. If there are no results, a pop-up window will appear, asking if you want to enroll the new guest. Click OK to proceed.

4. Demographics

5. The Employee BW ID has to be entered in this section to receive credit for the enrollment.

6. Click Next when completed.

7. Name - Enter the guest's name.

8. Click Next when completed.

9. Opt-In - Select if the guest accepts to receive Texts and/or Emails from Best Western or not.

10. Click Next when completed.

11. Reward By - Click on Points if the guest has a membership with another program recognized by Best Western. Click on Miles if the guest has a membership with an Airline Company.

12. Click Save to confirm the new Membership and the creation of the Welcome Letter.

• Related Articles

• Update the Guest Type List (Cloud)

  A Guest Type is a status to apply to profile like "VIP", "Member", "Corporate" or "Do Not Rent". This list is customizable to your needs. Path: Sales & Marketing > Guest Profiler > Setup Update/Rename an existing Guest Type. If you decide to update ...

• User Front Desk Incentive (FDI) Number (BW) (Cloud)

  The employee FDI is the Front Desk Incentive number, the employee’s 3-digit enrollment number in the BWI system. The number is issued by BWI and must be saved to the user’s data. It is used in Visual Matrix when a user enroll a new guest into the BWR ...

• Maximizing Guest Profile Efficiency (Cloud)

  Delivering a flawless and individualized guest experience stands as a top priority. Achieving this goal involves the consistent upkeep and effective utilization of current guest profiles when handling new reservations. Keeping these profiles current ...

• Check-In an FX Reservation (BW)

  The FX2 rate code is unique because it allows guests to split their payment between loyalty points and another preferred method of payment. With this special rate code, guests have the flexibility to use a portion of their points to cover a portion ...

• Check-In an FX2 Reservation (BW)

  The FX2 rate code is unique because it allows guests to split their payment between loyalty points and another preferred method of payment. With this special rate code, guests have the flexibility to use a portion of their points to cover a portion ...