Enroll a New Guest in the BWR Program (Best Western) (Cloud)

Enroll a New Guest in the BWR Program (Best Western) (Cloud)

QUICKLINKS: DESKTOP PMS


Path: Front Office > Reservations > Search
To be able to enroll a new Guest into the BWR program, the guest has to be in a saved reservation either on a status HLD (Hold), GTD (Guaranteed), or IN (Checked-In). If you are creating the reservation, you will first need to save or check it in and then go back into it. Make sure all the mandatory fields are completed: Last name, First name, Address 1, City, State, Zip Code, Telephone, and Email.

1. Click on the BWR button in the BWR/Tier field to generate a BWR Lookup window. 
2. Click on the Email tab and click on Search to make sure that this guest does not have already a BWR account. If no result, search from the Name/City tab.
3. If no result, a pop-up window will prompt asking if you want to Enroll this new guest, click OK.



4. Demographics
5. The Employee BW ID has to be entered in this section to receive credit for the enrollment.
6. Click Next when completed.



7. Name - Enter the guest's name.
8. Click Next when completed.



9. Opt-In - Select if the guest accepts to receive Texts and/or Emails from Best Western or not.
10. Click Next when completed.



11. Reward By - Click on Points if the guest has a membership with another program recognized by Best Western. Click on Miles if the guest has a membership with an Airline Company.
12. Click Save to confirm the new Membership and the creation of the Welcome Letter.



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