Find a List of Guests by Guest Type (DNR, VIP, ...) (Cloud)
Guest profiles in Visual Matrix Cloud can be assigned a Guest Type, such as Do Not Rent (DNR) or other classifications used by your property. Being able to generate a list of guests by Guest Type helps with reporting, internal review, and operational consistency. Using the Guest Export tool, you can filter and export a list of guest profiles based on a specific Guest Type, including—but not limited to—Do Not Rent (DNR).
Path: Sales & Marketing > Marketing > Guest
Instructions
The Guest Export tool allows you to generate a list of guest profiles based on their assigned Guest Type.
1. In the Guest Type field, select the desired type (for example: Do Not Rent (DNR), VIP). Apply any additional filters if needed.
2. Click Process to generate the preview list.
3. The preview will display a limited set of guest information to confirm your results.
4. After reviewing the preview, choose one of the following:
- Print the on-screen report (preview only)
- Export to download the full dataset
If you selected Export:
- Choose the file format: Comma Delimited (PeachTree), Tab Delimited, or IIF (QuickBooks).
- Enter a file name for the export.
- Click OK to generate the file.
- Choose whether to merge duplicate guest profiles if prompted: Yes (Merge – One line per guest) or No (One line per reservation).
Understanding the Results
- The preview screen shows a limited set of guest details to verify your filters.
- The exported file includes additional information such as contact details, stay history, and profile data.
Common Use Case: Do Not Rent (DNR)
One of the most common uses of this feature is to generate a list of guests marked as Do Not Rent (DNR).
The DNR status is stored as a Guest Type
- Guests marked as DNR will trigger warnings during reservation and check-in.
- The DNR status does not automatically prevent a reservation from being created.
This allows staff to review and manage restricted guest profiles more effectively.
Still Need Help With This Topic?
Ask Yourself:
- Did I select the correct Guest Type?
- Did I review the preview before exporting?
- Do I need guest-level or reservation-level results?
Support May Ask You:
- Which Guest Type was selected?
- Which filters were applied?
- What information were you expecting in the export?
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