Refund Canceled Reservation Adv Deposit Forfeit

The process will depend on whether the reservation arrival date has already passed or not.

If the arrival date has not passed

If the arrival date has not yet passed, even if it's the current date, you can take the following steps:

- Reinstate the reservation if it was previously canceled. Note that you cannot modify the advance deposit section if the reservation is not on a Guaranteed Status.

- Navigate to Deposits Details.

Please keep in mind that you won't be able to void or cancel the forfeit:

- Post an Advance Deposit Prepaid for the amount you need to refund.

- Refund the Advance Deposit to the original method of payment that was used for the advance deposit.

- Cancel the reservation again.

If the arrival date has passed

If the arrival date has already passed, you cannot reinstate a canceled reservation. In this case, you will need to create a new reservation to process the refund. Here are the steps to follow:

- Create a new reservation for 1 night. The rate and room type do not matter since you won't be keeping this reservation. Select whatever is available.

- Post an Advance Deposit Prepaid for the amount you need to refund.

- Refund the Advance Deposit to the original method of payment that was used for the advance deposit. You can obtain this information from the past-date canceled reservation.

- Cancel the new reservation.

These steps will allow you to process the refund for a canceled reservation with a past arrival date.

Enable the feature "Post Before C/I"

The "Post Before C/I" option allows access to a folio before check-in, but it should be used carefully to avoid ledger balance discrepancies.

Learn more in this article: Access a Folio before Check-In (Cloud)

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