Update a Room Condition with the PBX
This feature requires an active PBX interface.
When your property has an active PBX interface connected to Visual Matrix PMS, housekeeping staff can update a room’s condition directly from the in-room telephone. This lets room attendants signal status changes without accessing the PMS UI, improving communication between housekeeping and front desk teams and speeding room turnover.
Overview
Using the PBX interface, specific key sequences dialed from a guest room phone send a command to Visual Matrix to update the room’s condition.
Pre-Requirements
- An active PBX interface linked to your Visual Matrix PMS.
- A configured activation code from your PBX vendor (varies by phone system).
Instructions
Using the PBX interface, room attendants can update a room’s condition by dialing a specific sequence from the in-room phone.
1. From the room’s telephone, dial the PBX activation code required by your phone system.
- This activation code is defined by your PBX vendor and may vary by phone system.
- If you are unsure of the activation code, contact your phone vendor to confirm the correct value.
2. Immediately after the activation code, dial one of the following Visual Matrix status codes:
- 1: Maid in Room
- 2: Clean
- 3: Clean & Inspected
Example
If the PBX activation code for your phone system is *2, you would dial:
- *21: Maid in Room
- *22: Clean
- *23: Clean & Inspected
The status update is applied as soon as the full dialing sequence is completed.
Vendor-Specific Codes (NEC KTS-I Format)
Properties using the NEC KTS-I PBX format use different status codes when updating room condition from the in-room phone:
- 5: Maid in Room
- 6: Clean
- 7: Clean & Inspected
These codes replace the standard Visual Matrix status codes when using the NEC KTS-I format. Confirm your PBX format and activation code with your phone vendor before use.
Still Need Help With This Topic?
Ask Yourself:
- Does your property have an active PBX interface connected to Visual Matrix PMS?
- Are you using the correct PBX activation code for your phone system?
- Did you dial the full sequence (activation code + status code) correctly?
- Is your phone system using a vendor-specific format (such as NEC KTS-I)?
Support May Ask You:
- The PBX vendor and format used by your property
- The activation code required by your phone system
- The dialing sequence entered (for example, *22 or *23)
- The room number where the update was attempted
- Whether the room status updated in Visual Matrix after dialing
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