Unfortunately, our Client Experience Team cannot always reset your password, depending on your position at the hotel.
If you are the GM (General Manager) or the Owner
You can contact our Client Experience Support team and after we proceed to some security verification, we will be able to update your password.
The following information will be required: Property ID, First and Last name and your Position in the hotel.
If you are not the GM or the Owner
For security reasons, we only reset passwords for GM (General Managers) and Owners. Any other hotel member will have to contact their Manager/Supervisor.
If you have been locked out (30 minutes) and are on the Cloud, our Support will be able to reset the timer. However, this is more of a courtesy and will not be done more than once.