Rooms Available but Cannot Assign Number
Two critical factors to consider are room inventory by room type and room availability by room number.
The issue does not necessarily arise from a lack of availability for a specific room type over multiple nights; instead, it may stem from the inability to assign a particular room number for those same nights.
When you encounter a situation where you cannot allocate a room number to a multi-night reservation despite having overall availability, it's often because someone has pre-blocked that room number for one or more future reservations.
To address this issue effectively, navigate to the Room Chart in the Front Office section under Reservation > Room Chart.
Within the room chart, you can sort and display only the room numbers corresponding to the needed room type.
For example, if you have room type "SKA" available for all nights, but you cannot assign a room number for a new reservation spanning multiple nights, explore the Room Chart to identify the underlying problem and necessary actions.
In this scenario, there is typically only one viable solution: either unassign or relocate the future reservation to another room number. The alternative options are to decline the reservation or relocate the guest whenever the room number becomes unavailable.
By taking these steps, as illustrated in our example below, such as moving the guest "Dupont" to another room, you can ensure that room #101 becomes available for the full duration of the reservation.
Related Articles
Auto-Assign Rooms w/ Segmentation (Cloud) 🎥
? Watch Video Using auto-assignment of rooms to housekeepers based on segmentation involves setting up defined categories and rules within the PMS. Housekeeping staff are then assigned to these categories, allowing rooms to be automatically assigned ...Assign a Picture to a Room Number (Cloud)
You can add a picture to a room number. Pictures are visible from the Expanded Room Rack. Path: Management > Rooms > Room Setup > Available Picture (bottom right) 1. Click on Browse to upload a picture. 2. Click on "Select File" and select from the ...Room Status Report (Cloud) 🎥
? Watch Video The Room Status Report provides information on the assignments made to housekeeping staff, showing which rooms were or are currently assigned to a specific maid. This report can be generated for either a past date or the current audit ...Room Assignment Report (Cloud) 🎥
? Watch Video The Room Assignment Report is a document provided to each housekeeper on duty for the day, detailing the list of rooms they are responsible for cleaning. The report may span multiple pages, with each page corresponding to a different ...Assign a Qualifier to a Room Number (Cloud)
A qualifier is a feature or a specificity that is assigned to a room. Qualifiers can be used as filters in the Room Rack (Summary or Expanded). Path: Management > Rooms > Room Setup 1. Click on a Room number to assign a Qualifier to. 2. Check the ...