Log a Maintenance Request from an Open Task (MOP)

Log a Maintenance Request from an Open Task (MOP)


MOP allows employees to quickly report maintenance issues directly from an open task. This feature helps staff notify the Maintenance team about problems discovered during room cleaning, inspections, or other operational tasks without leaving the current task screen. Examples may include:
  1. Broken equipment
  2. Plumbing issues
  3. Electrical problems
  4. Damaged furniture
  5. HVAC concerns
Submitting maintenance requests directly from an open task improves communication, response times, and operational tracking.

Path: My Tasks

Log a Maintenance Request from an Open Task

1. Open the Task - Click the eye icon on the left side of the task to open the task details.


2. Select “Maint” - Click Maint to open the maintenance request form.


3. Select the Maintenance Type - Choose the appropriate Maintenance Type from the dropdown list. Examples may include:
  1. Plumbing
  2. Electrical
  3. HVAC
  4. Furniture
  5. Appliance Repair


4. Select the Maintenance Priority - Choose the appropriate priority level:
  1. Low
  2. Medium
  3. High
Priority helps Maintenance teams determine how urgently the issue should be addressed.


5. Select the Maintenance Level - Choose the Maintenance Level from 1 to 5. This helps categorize the severity or complexity of the issue.


6. Add Notes and/or Images (Optional) - Include any important notes or images related to the maintenance issue. Examples may include:
  1. Description of the problem
  2. Location of the issue
  3. Safety concerns
  4. Additional observations
To upload an image:
  1. Click the "+" icon
  2. Select an image from your phone or computer
Providing detailed notes and images helps Maintenance teams diagnose issues more efficiently.


7. Submit the Request - Click Submit to create the maintenance request.
Once submitted:
  1. The request is sent to the Maintenance team
  2. The issue becomes trackable in the system
  3. Supervisors and Maintenance staff can review the details and follow up accordingly

Why Logging Maintenance Requests Matters

Reporting maintenance issues promptly helps properties:
  1. Improve guest satisfaction
  2. Prevent larger issues from developing
  3. Improve communication between departments
  4. Maintain room quality and safety
  5. Track maintenance history and reporting
Notes
  1. Maintenance requests can be created directly from open tasks
  2. Images and notes improve troubleshooting accuracy
  3. Priority and Level selections help Maintenance teams prioritize work
  4. Submitted requests remain available for tracking and reporting

Still Need Help With This Topic?

Ask Yourself
  1. Did I select the correct maintenance type?
  2. Did I choose the appropriate priority and level?
  3. Did I include clear notes or images?
  4. Did I click Submit successfully?
Support May Ask You
  1. What is your Site ID?
  2. What room or area is affected?
  3. What maintenance issue was reported?
  4. Was the request submitted successfully?
  5. Can you provide screenshots or error details? 

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