Create a Reservation with Book Res (Cloud) 🎥
🎥 Watch Video
Book Res in VM Cloud speeds up reservations with a two-step flow: first select room type, dates, and rate on the Book Res screen; then complete guest details on the reservation form. Availability and pricing update as you change criteria, and you can proceed to check in from the reservation screen when applicable.
Path: Front Office > Reservations > Book RES
No unnecessary fields, no extra steps—Book Res goes straight to the point, asking only what’s needed to walk in and get a room, all in under 30 seconds.
Instructions
1. Set Reservation Criteria: Enter room type, arrival date, number of nights, guests, company, and discount code—availability and rates update automatically. The grid shows available options based on your selections. If only one room type/day is chosen, those details prefill automatically.
2. After adjusting the parameters, the availability window refreshes to display matching rooms and rates. Next, select the dates for the reservation.
3. Continue to Reservation Details: Click Continue to proceed to the reservation form, where you’ll review the recap and enter guest information.
4. Review Summary and Guest Info: Confirm the stay details and complete all fields. Select Walk-In if applicable.
5. Click Confirm to save the reservation. If Walk-In is checked, the check-in starts automatically after confirmation; if not, begin check-in manually from the reservation.
If Walk-In is checked, the check-in starts automatically after confirmation; if not, begin check-in manually from the reservation.
Still need help with this topic?
Ask Yourself:
- Did I select room type, dates, and rate plan from the Book Res screen?
- Did I move forward to the guest information form on the next screen?
- Did I complete all required fields before saving?
- Did I confirm the reservation or trigger check-in for a walk-in?
Support May Ask You:
- Which room type and rate did you select?
- Did you fill out all mandatory guest details?
- Did you confirm the reservation or check in immediately?
- Were you expecting additional fields that didn’t appear in Book Res?
Related Articles
Related Articles
Scan Guest ID During Reservation Creation (Cloud) 🎥
? Watch Video In VM Cloud, you can create reservations from two different areas: Add Res (Add Reservation form) and BookRes (Booking screen). The ID scan process works the same in both, with only minor differences in where the Scan ID button ...Make a Walk-In Reservation Through Availability (Cloud) 🎥
? Watch Video When a guest arrives without a reservation, the Walk-In option in VM Cloud makes it easy to secure a room directly from the availability grid. By selecting the room type and stay dates right from the calendar, you can create and ...Create a Late Walk-In Reservation After Audit (Cloud)
Creating a post-audit arrival means setting up a reservation for a guest who needs to check in on the same date you just closed with your nightly audit. This could be a walk-in guest, an online booking received after the audit (which won’t ...A Guest Made a Booking Online After the Audit Has Started (Cloud)
When a guest books online just as your nightly audit is running, the reservation doesn’t automatically import—leaving your system out of sync. This article explains why that happens and what to do to make sure the reservation is recorded. This issue ...Add Res (Individual Reservation) – Every Field Explained (Cloud) 🎥
? Watch Video The Add Res form is the most complete way to create and manage an individual reservation in VM Cloud. While BookRes is designed for speed, capturing only the essential information (guest name, rate, room type, etc.) to create a ...